AGENDA: C5 Fall 2023

November 15-16, 2023

Venue: The Inverness Hotel
200 Inverness Drive West
Englewood, Colorado, 80112
303-799-5800

As of November 2, 2023

*All C5 events will take place in Conference Room D unless otherwise noted.

Wednesday, November 15, 2023

TIME
EVENT
DETAILS

8:00—8:30 AM

Breakfast & Networking

8:30—9:00 AM

Welcome & Opening Remarks

Susie Tomenchok, Chief Business Officer, Syndeo Institute
Betsy Steinbeck, President & Owner, EBS Consulting, LLC

9:00—9:15 AM

Welcome from Syndeo Institute at The Cable Center

Diane Christman, President & CEO, SI@TCC

9:15—11:15 AM

Developing the Scorecard

Betsy Steinbeck

11:15—11:30 AM

Break

11:30 AM—12:30 PM

CX Annual Report

Sarah Eder, Principal, Primavera Group
Sarah Dauro, General Manager, Primavera Group

12:30—1:30 PM

Lunch
The Garden Terrace Restaurant
Inverness Hotel

1:30—2:30 PM

C5 Funding Model
(closed session, C5 Members only)

Diane Christman
Susie Tomenchok
Betsy Steinbeck

2:30—2:45 PM

Break

2:45—3:45 PM

C5 Future AI Topic Discovery

Lisa Schwab, Director of Strategic Growth Engagement, CableLabs

3:45—4:00 PM

NCTA Update

Wyatt Barnett, Senior Director, Technology Enablement, NCTA

4:00—4:30 PM

Amdocs Presentation

Iris Harel, Client Partner/Client Business Executive, AMdocs

4:30—5:00 PM

Take-aways From Today

Betsy Steinbeck

5:45—8:00 PM

Cocktails & Group Dinner
The Skylight Room
Inverness Hotel

Thursday, November 16, 2023

TIME
EVENT
DETAILS

8:00—8:30 AM

Breakfast & Networking

8:30—9:00 AM

Welcome & Opening Remarks

Susie Tomenchok
Betsy Steinbeck

9:00—9:30 AM

Amdocs Presentation

Iris Harel

9:30—9:45 AM

AWS/SCTE Bot Demo

Jennifer Andreoli-Fang, Head of Wireline Networks, AWS

9:45—10:00 AM

Break

10:00—10:30 AM

Association AI Panel Update

Mark Snow, Senior Vice President & General Manager, CTAM
Mickie Calkins, Vice President-Strategic Partnerships, CableLabs
Wyatt Barnett

10:30—10:50 AM

CableLabs Update

Mickie Calkins

10:50—11:30 AM

CTAM Update

Mark Snow

11:30 AM—12:00 PM

Logistics/Agenda Reset

Betsy Steinbeck

12:00—1:00 PM

Lunch

The Garden Terrace Restaurant
Inverness Hotel

1:00—1:30 PM

Kore.ai Presentation

Corey Erkes, Sales Director, Kore.ai

1:30—2:30 PM

Fireside Chat

Rich Jennings, President, Comcast West Division
Eric Burton, Senior Vice President-Tools, Technology, & Quality, Comcast

2:30—2:45 PM

IA Microlearning

Melissa Schneider, Instructor, SI@TCC

2:45—3:00 PM

Start, Stop, Continue

Betsy Steinbeck

Syndeo Institute at The Cable Center Contacts

Mary Yacovetta, Programs & Special Projects Manager
myacovetta@syndeoinstitute.org
303-257-1603

Becky Woods, Project & Executive Manager
bwoods@syndeoinstitute.org
720-231-3458

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