EVENT PHOTOS & VIDEOS

Memories from the 2023 Cable Hall of Fame celebration.

Decoration

Find videos from 2023 here.

Tom E. Adams
Italia Commisso Weinand
Douglas V. Holloway
Julie M. Laulis
Wonya Lucas
David Van Valkenburg
VIDEOS FROM PREVIOUS YEARS

2023 Cable Hall of Fame Photo Galleries

Ziegfeld Ballroom gallery thumbnail 1
Ziegfeld Ballroom
2023 Cable Hall of Fame Photo Gallery
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Guest Arrivals gallery thumbnail 2
Guest Arrivals
2023 Cable Hall of Fame Photo Gallery
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Step & Repeat gallery thumbnail 3
Step & Repeat
2023 Cable Hall of Fame Photo Gallery
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VIP Cocktails gallery thumbnail 4
VIP Cocktails
2023 Cable Hall of Fame Photo Gallery
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Dinner gallery thumbnail 5
Dinner
2023 Cable Hall of Fame Photo Gallery
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Awards Ceremony gallery thumbnail 6
Awards Ceremony
2023 Cable Hall of Fame Photo Gallery
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Post Event gallery thumbnail 7
Post Event
2023 Cable Hall of Fame Photo Gallery
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Syndeo Image

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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