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Calendar of Events

What's new in 2023?

All the details you need for upcoming events at Syndeo Institute at The Cable Center.

From the elite Cable Hall of Fame celebration to a selection of webinars and enrollment in our Intrapreneurship Academy, find all the information about approaching events at Syndeo Institute in this calendar. You can also find details on industry events hosted by our partners.

Save the date.

Registration for the 2023 Cable Hall of Fame event opens soon.

2023 Cable Hall of Fame

Thursday, April 27, 2023
at the Ziegfeld Ballroom in New York City

INFORMATION
REGISTRATION

Upcoming Events:

Partner Event
October 13, 2023 - October 16, 2023

SCTE Cable-Tec Expo

Denver, CO
MORE INFORMATION
SCTE Cable-Tec Expo

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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