b'Collaborating Across Geographies and CulturesAT COMCAST TECHNOLOGY SOLUTIONS (CTS),our mission is to connect Comcast technology to the world, including content companies, MVPDs, and advertisers. We have global customers, global development teams, and global operations teams, and with employees working across 25 U.S. states, 11 countries, and nine time zones, CTS has learned to innovate on a global scale. Maintaining this innovation across a far-reaching workspace requires an expanded mindset and conscious effort.Communicating EffectivelyWhether interpersonal communications, team interactions, or leader-led, effective communications is critical toas well as additional tools including social media, email, keeping an organization informed and innovative. Atand Slack. Building relationships and giving employees the interpersonal and team level, like many companies,the room to pivot quickly has only enhanced the final weve adopted virtual videoconferencing, encouragingproducts. But it isnt just the tools, its also the approach all participants to be on screen and actively engaged. Theour leaders enforce: flexibility. We give our employees the challenges we initially faced were inclusion and respect; toability to be flexible and non-traditional about when and include all employees and be respectful of their time zone,how they work. In particular, weve emphasized the work we shifted regularly scheduled meetings so that waking upof Daniel Pink from his book Driveearly or logging in late is not the burden of one team over. To increase motivation, another. Some groups have varied their meeting times sowe use autonomy, mastery, and purpose as guiding each time zone takes a turn with off-hours communication.principles around the globe, and as a result, we have The impact of these varied, inclusive meetings is thathighly motivated employees. employees have the chance to collaborate and share theirPromoting Collaborative Workideas in ways that were much harder before tools like Microsoft Teams or Zoom were perfected.Even with a strong desire to collaborate globally, it can be tough for team members when they feel it easier to Connecting Culture work locally with people they know well and recognize. In addition to respecting the time of all team members,This can be overcome with a focus from management we recognize and embrace cultural differences, such asthat promotes global collaboration and innovation. customs, language nuances, and local holidays. LearningIntrapreneurial managers must create conditions that and celebrating our differences has enriched our teamsincentivize global team efforts, such as pulling the and created intercultural understanding, allowing ourteams together on a structured and periodic basis to teams to connect while not physically together. Anbuild relationships. We also use the same strong tools added benefit has been that through these experiencesthroughout the different offices, allowing employeesand cultural lessons, we have gained the expertise toto simply plug in and work. support our varied global customer base in ways that we may otherwise have missed. While there may be some differences, collectively, we do have common groundKen Klaeramong all teams: respect, integrity, transparency, openness,EVP, Comcast Cable, and recognition. President, Comcast Technology SolutionsKen Klaer has two decades of experienceAdding Agility in the digital video network systems industry, Being agile means having the ability to communicateknown for providing the vision, leadership, strategy, and action to fuel operational and effectively and make changes quickly. With employeesfinancial results. In 2015, he was inducted into spread across the globe, individuals and teams cantthe Cable TV Pioneers in recognition for his rely on video conferencing alone. Weve invested incontributions to the cable broadband industry. opportunities to bring employees together in person, 2023 Intrapreneurship & Innovation Report'