b'FOREWORDDiane Christman leads Syndeo Institute at The Cable Center, the industrys hub for leadership development, education, and collaboration through Intrapreneurship Academy, the Cable Hall of Fame, and Barco Librarythe worlds largest collection of industry archives, historical objects, and oral histories. She has received numerous industry honors including Cablefax 100 and Most Powerful Women lists.Diane ChristmanPresident & CEO, Syndeo InstituteFO R E WO R DThen, Now, Next: Expanding Our ImpactAs I reflect on Syndeo Institute at The Cable CentersNOW: PRACTICING WHAT WE TEACH40th anniversary, I\'m filled with immense pride for everything we\'ve accomplished and genuine excitementToday, as Syndeo Institute, we are an organization that for what lies ahead. This milestone isn\'t just aboutpractices what we teach. We\'ve become remarkably celebrating four decades of existenceit\'s aboutagile, evolving alongside and within the industry honoring a legacy of innovation that continues toand responding to the needs of our partners. When shape the connectivity industry and the intrapreneursindustry HR leaders told us they struggled to recruit or innovatorswho drive it forward. and retain younger talent who often viewed cable as archaic, we listened. That feedback became the THEN: HONORING OURcatalyst for our Intrapreneurship Academy and Leading with Innovation programs.ENTREPRENEURIAL LEGACYThe pandemic was a game-changer, demonstrating Forty years ago, The Cable Center was conceivedthat our industry could accomplish in two months with a vision to preserve and share the stories of anwhat previously might have taken two years. This industry built by visionaries and risk-takers. Whatacceleration created new expectationsthat we began as a museum has evolved into something farbe more nimble, more flexible, more innovative. In more dynamica living, breathing repository ofresponse, we launched Leading with Agility to help entrepreneurial, can-do spirit that serves as bothorganizations navigate unprecedented change and reference and inspiration. uncertainty.When I joined the organization 20 years ago, we wereOur Customer Experience Collaborative exemplifies at a crossroads, finding our footing and discoveringthis responsive approach. Just this April, our members our true purpose. We knew we had something special,redirected our focus from "growth and retention" to but we needed to chart a course that would make us"retention and growth", and we pivoted immediately. truly relevant to industry needs. Through listening toAt our best, we are characterized by our agility and our partners and constituents, we discovered that ourour ability to listen and adapt.mission had never really changed at its core: we exist to steward the legacy of innovation while helping prepareWe are also making our vast collection more the next generation of industry leaders. To keep paceaccessible than ever before. Through initiatives like with an ever-evolving industry, in 2023 we introducedthe AI Oral History Project, the Womens Archive, Syndeo Institute at The Cable Center, a modernand the CX Archive, we\'re ensuring that the stories discovery, collaboration, and education hub whereand wisdom of our industry reach new audiences leaders push the boundaries of connectivity innovation. domestically and internationally.3'