Ann Carlsen

Ann Carlsen

Founder and CEO
Carlsen Resources Inc.

Ann Carlsen is the force behind the gold standard of boutique search firms, having placed more than 2700 exceptional executives and rising stars in critical industry roles over the span of 30 years. An internationally respected executive search leader, advisor, coach and champion of workplace diversity, Carlsen is a results-oriented strategist who intimately understands the goals and needs of her clients and has an uncanny antenna for the trends and pulse of the overall marketplace in the cable, media, entertainment and technology sectors worldwide. Carlsen is known as an excellent judge of talent and more importantly, the right talent and cultural fit for organizations. Her reputation has evolved over 30 years through the day-to-day and hands-on experience of helping her clients build and grow their companies and careers. She is considered an expert advisor on leadership development, diversity, workforce dynamics and trends, and the advancement of women and people of color on corporate boards.

Ann’s commitment to diversity is reflected by her leadership on several key Industry initiatives. She founded the Telecommunications Diversity Network (TDN), an industry-wide initiative that provided a “no fee” job bank populated with the best diversity candidates. She was also the architect of the very successful industry-wide mentorship initiative designed to pair diverse candidates with mentors in their areas of interest. It is now called the L. Patrick Mellon Mentorship Program and housed by the National Association for Multi-Ethnicity in Communications (NAMIC).

Carlsen has been recognized by many industry organizations for her professional excellence, leadership and personal accomplishments.

  • Cable Hall of Fame: inducted in 2012
  • National Cable Television Association (NCTA) Distinguished Vanguard Award for Leadership, the organization’s highest honor
  • Women in Cable and Telecommunications (WICT) Woman of the Year honor
  • WICT national president and chairwoman of its foundation
  • NAMIC Board of Directors: 10 years of service, rejoined the board in 2017
  • The Cable & Telecommunications Association for Marketing (CTAM) and its Educational Foundation: numerous national boards and committees
  • The Cable Center and Cable TV Pioneers boards
  • Betsy Magness Leadership Institute founding member

Ann is also a fixture on CableFAX magazine’s CableFAX 100 and Most Powerful Women lists.

Carlsen began her career in 1980 in sales and marketing for United Cable. She was then recruited to Cardiff Publishing, where she led national sales and marketing for Cable Television Business Magazine. In 1984, she became vice president of marketing at Business Venture Investments, a venture capital and venture management firm. Carlsen joined another search firm as vice president in 1986, where she discovered and developed her unique gifts and passion for executive search. She founded the precursor to Carlsen Resources, Future Sense, 27 years ago. She is a graduate of the University of Colorado with a degree in Journalism and Business.

Cable Hall of Fame
2012 Honoree

2012 Introduction

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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