Mavericks Lecture Series

Coming to a campus near you.

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Our Mavericks Lecture Series is how we connect cable industry luminaries (“Mavericks”) to college students across the country.

These on-campus presentations from our Mavericks speakers—many of whom are also Innovation Laureates—are a way for industry leaders to share lessons, experience, and wisdom to future graduates.

Mavericks Lectures are not only inspiring, but also a useful recruitment opportunity for our partner organizations, many who offer student internships and full-time positions.

The Mavericks Lecture Series has inspired (and hired) college students all over the US from both large universities and smaller schools and community colleges.

Digeronimo Mavericks
Rich DiGeronimo
Chief Product and Technology Officer
Charter Communications

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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