For more information.
If you are looking for a particular piece of equipment or more information about this collection, please contact barcolibrary@syndeoinstitute.org
From collaborative leadership and intrapreneurship courses to events and a rich exhibition of industry history, this is where leaders come together to exchange ideas, get inspired, and pave the way forward.
MAIN MENU
About
About Syndeo Institute at The Cable Center
FEATURED COURSE: HUMAN INNOVATION IN AN AI WORLD
Human Innovation in an AI World is designed to engage leaders in the possibilities of AI, along with its impact on our professional and personal lives. By better understanding the opportunity AI presents, you can leverage these tools to drive innovation, make sound decisions, pivot quickly, and think critically.
MAIN MENU
Learn
Intrapreneurship Academy
Leadership and innovation training for tomorrow’s trailblazers.
Thought Leadership
MAIN MENU
Connect
Cable Hall of Fame
Celebrating industry trailblazers and their lasting impact.
Events
The world’s largest collection of cable and connectivity industry archives, historical objects, and oral histories.
MAIN MENU
Discover
Barco Library
Library Collections
Between that single antenna and the satellite, there were a lot of different types of equipment, prototypes, tools, and products. Examples of many of these are held here at The Cable Center in the Edward D. Breen Technical Archives.
You might find a coffee can amplifier or a signal processor, or remote controls of every generation. Amplifiers, set-top boxes, and weatherscans also have homes here. These are just a few of more than 2,500 pieces of equipment that exhibit the history of the cable industry from 1950s transistors to the fiber optics of today.
This one-of-a-kind archive is an exhibit of objects that tell the story of how the cable industry adapted, changed, and progressed into what it is today.
The virtual version of the Edward D. Breen Technical Archives is available via 360° video and can be found here.
See some of the most interesting items featured in the collection.
This collection is made possible by generous donations from individuals, vendors, manufacturers, operators, engineers and industry pioneers.
If you have a piece of cable industry history that you’d like to donate, we’d love to hear about it. Contact barcolibrary@syndeoinstitute.org
If you are looking for a particular piece of equipment or more information about this collection, please contact barcolibrary@syndeoinstitute.org
C5 Emeritus
Owner (Spartanburg)
ARCpoint Labs
Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.
Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.
Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.
Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.
Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.