Banner Logo

Manuscript Collections

The cable industry history in writing.

From personal letters and original drawings to press releases and technical manuals, the Manuscript Collections at the Barco Library show the evolution of the industry through a historical paper trail.

This archive contains more than 100 individual collections of original documents outlining the progression of the entire cable story.

You can find:

  • Regulatory documents
  • Memos
  • Letters
  • Manuals
  • Technical standards
  • Drawings
  • Original articles
  • Other documents dating back to the start of the cable industry

Looking for a specific document?

Search inventory to find what you need in the collections.

Embedded Documents

Additional information

For questions or additional information about the Manuscript Collections at the Barco Library, contact barcolibrary@syndeoinstitute.org

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

Skip to content