The William J. Bresnan Ethics in Business Award

Honoring a legacy.

Decoration

Since 2011, the Bresnan Award has been awarded annually to one person in the industry who has demonstrated a true commitment to ethics in business. We choose an honoree who profoundly represents the ideals upheld by Bill Bresnan, including:

  • Meaningful ethical leadership qualities
  • Doing what's right in the face of adversity, even when it is unpopular
  • Maintaining high standards and ethics in the workplace
  • Mentorship and inspiration of employees and associates
  • An immense commitment to society, community, and philanthropy
bresnan

Bill Bresnan demonstrated the highest ethical standards in both his professional and personal life. It’s what he was known for—in his family, the industry, and all of the communities he served. He had an innate understanding of right and wrong and applied that to how he lived his life. While he wasn’t one to call attention to himself, recognizing others for their integrity is how we pay respect to his legacy and honor the path he paved.

A permanent exhibit at Syndeo Institute at The Cable Center recognizes all Bresnan award recipients and honors his life.

A permanent exhibit at The Cable Center recognizes all Bresnan award recipients and honors his life.

Bill Bresnan demonstrated the highest ethical standards in both his professional and personal life. It’s what he was known for—in his family, the industry, and all of the communities he served. He had an innate understanding of right and wrong and applied that to how he lived his life. While he wasn’t one to call attention to himself, recognizing others for their integrity is how we pay respect to his legacy and honor the path he paved.

Hauser Logo

Congratulations to the 2023 Bresnan Ethics in Business Award honoree!

David R. Van Valkenburg

David R. Van Valkenburg

2023 Bresnan Award Honoree

Bresnan Ethics in Business Award Honorees

Find more information about past recipients of the William J. Bresnan Ethics in Business Award here.

Past Recipients

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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