Hauser Oral History Project

Stories from the industry’s entrepreneurs—in their own words.


Sometimes the best way to learn history is directly from the people who lived it. Enter the Hauser Oral History project.

This growing collection includes more than 400 remarkable stories from the cable operators, programmers, engineers, financiers, and content creators who were the architects of the connectivity and content industry and continue to inspire its future.

We’ve spent decades gathering the video and audio stories of these visionaries and leaders whose personal anecdotes and experiences add a new dimension to our history. This is the only collection of its kind and new stories are added every year.

Kristin Dolan

Made possible by Gus Hauser.

The Hauser Oral History project was funded by a $1 million gift from Gustave M. Hauser, a longtime cable executive and the original President of Warner Cable. A dedicated philanthropist, he had a passion for preserving the stories of the evolution of the cable industry. This project honors that passion.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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