2023 HONOREES

We’re proud to introduce the 2023 Cable Hall of Fame Honorees.

Meet this year’s groundbreakers and influencers.

Decoration

The 2023 honorees, selected for their trailblazing leadership and influence in the connectivity, content, and entertainment industry, are:

Tom E. Adams

Tom E. Adams

Former Executive Vice President, Field Operations, Charter Communications, Inc.

Italia Commisso Weinand

Italia Commisso Weinand

Executive Vice President, Programming and Human Resources, Mediacom Communications Corporation

Curb Your Enthusiasm

Curb Your Enthusiasm

HBO

Douglas V. Holloway

Douglas V. Holloway

President, Homewood Media

Julie M. Laulis

Julie M. Laulis

Chair of the Board, President and Chief Executive Officer, Cable One, Inc.

Wonya Lucas

Wonya Lucas

President and Chief Executive Officer, Hallmark Media

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25 years of Cable Hall of Famers

Find information about all past honorees here.

Past Honorees

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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