Intrapreneurship & Innovation Report

Where you find inspiration at work.

Syndeo Institute brings innovation and people together to help solve the industry’s biggest challenges.

Syndeo Institute is proud to bring you our Third Annual Intrapreneurship & Innovation Report. The theme for this year’s edition is Empower Every Experience. Building organizational success starts with ensuring that every touchpoint—every interaction our employees, customers, and consumers have—is a chance to empower people and become leaders in customer experience, creating momentum and enabling excellence.

Syndeo Institute brings innovation and people together to help solve the industry’s biggest challenges. We stay ahead of trends, explore modern technologies, and ask questions to accelerate better understanding and implementation. In the pages of our report, you’ll find inspiration and strategic insights from knowledgeable voices in the connectivity industry, and beyond.

Read the 2024 Report Below

Table of Contents

  • CEO Message: Diane Christman, President and CEO | Syndeo Institute
  • Industry Foreword: Chris Winfrey, President and CEO | Charter Communications
  • Empathy in the Workplace Matters More Than Ever: Graham Tutton, Founder and Lead Advisor | GTT & Associates
  • Trust Fuels Growth and Adoption for New Innovation: Emily Werner, Senior Manager | Deloitte Digital and Ryan Youra, Manager | Deloitte Digital
  • Understanding the AI Impact on CX: Syndeo Institute Pulse Survey
  • Personalization at Scale: MacKenzie Roebuck-Walsh, Principal Sales Executive | IntentHQ and AI Martech; Intrapreneurship Academy Course Facilitator | Syndeo Institute
  • Empowering Business Users: Amdocs
  • Viewpoint on AI: Jennifer Andreoli-Fang, Head of Fixed Networks | Amazon Web Services
  • Transforming Transactions: Guillermo Ponce, Senior Vice President | Liberty Latin America
  • CX Collaborative: Syndeo Institute
  • CX Collaborative Spring Conference:  Ruthless in Reliability: Camilla Formica,
    Chief Program Officer | Syndeo Institute
  • Insider Perspective: Wyatt Barnett, Vice President Technology Enablement | NCTA – The Internet and Television Association
  • Insider Perspective: Tina Rodriguez, Vice President of Customer Experience | Liberty Global
  • Viewpoint on CX: Suzanne Foy, Vice President, Customer Experience Operations, Strategy & Process | Cox Communications
  • Elevating CX: Sutherland
  • Viewpoint on Media + Content: Todd Porch, President | Strategus
  • Building for the Future: Kelly Miller, Senior Vice President, Digital Operations | FOX Corporation, Susie Tomenchok, Chief Business Officer and Intrapreneurship Academy Course Facilitator | Syndeo Institute
  • Championing the Next Generation of Leaders: Syndeo Institute Advisory Council
  • Viewpoint on Technology: Madalina Suceveanu, Managing Director, Mobile and Cloud | Liberty Global
  • Insider Perspective – Pivoting with Purpose: Joseph Rysavy, Director of Marketing Strategy & Analytics | Midco and Bob Bartelt, Senior Director of Customer Experience Operations | Midco
  • Insider Perspective – Pivoting with Purpose: Katherine Gessner, President | MCTV
  • Insider Perspective – Pivoting with Purpose: Nicole Wininger, Director of Customer Care Operations | Blue Ridge Communications
  • Inside Out: Jennifer Loder, Vice President, Strategic Business Development | CSG
  • Invest in People: Tom Monaghan, Executive Vice President, Field Operations | Charter Communications
  • Building the CX Journey: Charles Patti, Ph.D., Senior Fellow and Cox Chair | Syndeo Institute

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Read our Intrapreneurship & Innovation Reports

VIEW 2023 REPORT
VIEW 2022 REPORT