Suzanne Foy

Vice President, CX Impact
Cox Communications

Suzanne Foy is Vice President of Customer Experience Impact at Cox Communications, the largest private broadband company in the U.S. In this role, she leads initiatives that shape and improve the residential customer journey, focusing on order management, billing and payment, and service recovery – engaging cross-functional teams to ensure seamless experiences and operational excellence.

With more than 30 years in the cable and telecommunications industry, Suzanne has driven transformative programs including Cox’s first online support platform, billing experience redesign, and workforce virtualization strategies. Her expertise spans customer experience operations, process design, change management, and talent development.

Suzanne is a past Executive Co-Chair of the CXC group sponsored by The Syndeo Institute at The Cable Center and previously served on the board of the Grier School. She holds degrees from the University of Pennsylvania and Georgia State University (MBA). A long-time Atlanta resident, she actively supports Chastain Park Therapeutic Riding, performs in Community Theater and is a proud mother to two adult daughters, Emma and Molly.