Julian Brodsky

Julian Brodsky

Co-Founder & Vice Chairman - Retired
Comcast Corporation

Julian A. Brodsky, a founder of Comcast Corp., has also served as a director and vice chairman of the company, one of the nation's leading multi-system cable operators. Brodsky served as chairman of Comcast Interactive Capital Group, the venture capital fund arm of Comcast, which seeks and manages Internet-related investments complementary to core Comcast activities.

Prior to his election as vice chairman, Brodsky served as senior vice president and CFO of Comcast. As one of the company's three founding principals, he has been the chief architect of the conservative fiscal policies and creative uses of capital formation techniques for which Comcast has built a solid reputation. As CFO, he oversaw the company's merger and acquisition efforts, international development and expansion as well as capital formation and accounting activities.

Brodsky was elected to the Pennsylvania Cable and Telecommunications Association Hall of Fame and has received the National Cable Television Association's Distinguished Vanguard Award. He is a trustee and member of the Executive Committee of the Board of Trustees of the Philadelphia Museum of Art, a Director of the RBB Fund, Inc., a mutual fund, Internet Capital Group and NDS Group PLC, and serves on the Board of Directors of The Cable Center as well as that organization's Capital Campaign Steering Committee. He is a Certified Public Accountant and was graduated from the Wharton School of Finance and Commerce of the University of Pennsylvania.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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