Stanley M. Searle

Stan Searle 2021

Owner - Retired
Searle Communications

Mr. Searle's cable career began in the publications arena. Stan, with his brother, Robert, published TV Communications and CATV Weekly, the earliest exclusively cable trade publications, providing a forum to exchange ideas, follow legislative issues and keep abreast of technological innovations. Stan and Robert also provided the first "dailies" at the NCTA Show in 1966.

Stan and partner Pat Pogue built their first cable system in 1965 and Stan was CEO of the company which, during the next 20 years, operated systems in more than 50 communities. Beginning in 1986 he headed Searle Communications which owned systems in Colorado that were sold to Adelphia in 2000.

Stan helped found several organizations: National Cable Television Institute, Cable TV Pioneers, Small Cable Business Association (American Cable Association), and National Cable Association PAC.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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