There are three ways to confirm your attendance.
- Online: Individual and Patron tickets only
- Phone: 720.502.7513
- Email: chof@syndeoinstitute.org
From collaborative leadership and intrapreneurship courses to events and a rich exhibition of industry history, this is where leaders come together to exchange ideas, get inspired, and pave the way forward.
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About
About Syndeo Institute at The Cable Center
FEATURED COURSE: HUMAN INNOVATION IN AN AI WORLD
Human Innovation in an AI World is designed to engage leaders in the possibilities of AI, along with its impact on our professional and personal lives. By better understanding the opportunity AI presents, you can leverage these tools to drive innovation, make sound decisions, pivot quickly, and think critically.
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Intrapreneurship Academy
Leadership and innovation training for tomorrow’s trailblazers.
Thought Leadership
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Cable Hall of Fame
Celebrating industry trailblazers and their lasting impact.
Events
The world’s largest collection of cable and connectivity industry archives, historical objects, and oral histories.
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Barco Library
Library Collections
C5 Emeritus
Owner (Spartanburg)
ARCpoint Labs
Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.
Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.
Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.
Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.
Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.