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HR as Innovators of the Employee Experience

Crosscut Webinar with Cynthia Carpenter and Parthavi Das
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Webinar Panelists

Cynthia Carpenter
Chief People Officer, TechInsights
Parthavi Das
Executive Director, C2HR

About This Webinar

Hybrid workforces have really shaken things up when it comes to HR policy and performance. In this 30-minute conversation, a panel of experts discuss innovative HR techniques imperative in building a strong hybrid culture, one that encourages teams and individuals to perform at their best.

Syndeo Institute’s Diane Christman moderates this engaging discussion with leading HR experts Cynthia Carpenter, TechInsights, and Parthavi Das, C2HR, who reveal what innovations, approaches, insights, and experiences lead to success in developing an engaged distributed workforce.

Learn to:

  • Think innovatively about engaging and building collaboration with in-office and remote teams
  • Build better connections to hybrid workers
  • Drive innovation behaviors and intrapreneurial mindsets among your distributed workforce

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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