At Syndeo Institute at The Cable Center, we come together to exchange ideas and pave the way forward. Here, we inspire the next generation, empower intrapreneurs, and celebrate leaders who help shape what’s next.
Together, we’re launching a new era. What we’ve built is a modern hub for collaboration, education, events, and leadership development where we build and empower intrapreneurs—bold leaders who keep your organization on the front lines of innovation, disrupt with confidence, and find opportunity in change. We celebrate and learn from the experts, past and present, and inspire the thought leadership that will shape what’s next. Syndeo Institute is the catalyst for those who are determined to not only prepare for the future, but to design it. We know you’ll fit right in.
In this report, we explore the intersection of people and knowledge. Here, you’ll learn how to spark new ideas and spur innovation from inside your organization. From the agile mindset to the synergy effect, the report features exclusive commentary, video interviews, and perspectives from 21 workforce experts.
I’m now analyzing my team from a different perspective. We’re reviewing our strengths, working on areas of opportunity, and seeing what different strategies we can employ.
Intrapreneurs are forward-thinking leaders who accelerate innovation and create measurable impact within their organizations. Through our applied learning courses, Intrapreneurship Academy transforms your employees and teams into bold go-getters and big revenue drivers—talk about an ROI (Return on Intrapreneurship). Companies large and small in the connectivity, media, entertainment, and technology industries trust us to develop their workforce, building and engaging intrapreneurs who disrupt with confidence.
The Cable Hall of Fame recognizes the groundbreaking leaders of our ever-evolving and expanding industry. We celebrate their impact, influence, and accomplishments, amplifying their stories to embolden the next generation of leaders and intrapreneurs. Prepare to be inspired.
Welcome to the Barco Library, where we inspire the future through sharing the stories of the disruptors and innovators who came before us. Our industry’s rich history and unique evolution is like no other, all thanks to the original entrepreneurs whose business savvy, leadership, and innovative spirit sparked a movement. Their timeless grit and vision drives the intrapreneurs of tomorrow, motivating leaders to continue pushing boundaries, sharing ideas, and accelerating innovation to shape what’s next. Featuring a vast collection of oral histories, memorabilia, videos, and photos, it’s an inspirational playground for all. Enter the Barco Library and discover the legacy we are building on.
Your donations enable Syndeo Institute to continue our mission of designing the future of the connectivity industry through inspiring and teaching the next generation of innovators and leaders. As a 501(c)(3) nonprofit organization, your gifts are fully tax deductible as provided by law.
C5 Emeritus
Owner (Spartanburg)
ARCpoint Labs
Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.
Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.
Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.
Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.
Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.
