David M. Fellows

David Fellows, Board of Directors

Past Chair
Cable TV Pioneers

David is the immediate past-chair of the Cable television Pioneers, and (with help from the Covid lockdown) was the second longest-serving chair in Cable Pioneers history. He has been a member of their Board since his induction year, 2008. He is also chair of the SCTE Engineering committee (a division of CableLabs), which is an ANSI-approved standards setting body, and he has been chair for the past 25 years of the Data Standards Subcommittee, which sets DOCSIS, PacketCable, Internet of Things, Artificial Intelligence/Machine Learning, and Aging in place/Telemedicine standards and best practices. Dave participates in many of the SCTE subcommittees.

David was the Chief Technology Officer of Comcast, and CTO of Continental Cablevision, MediaOne, and ATT Broadband before that. He was president of Scientific-Atlanta’s Transmission Systems Business Division, which made everything Cable except set-tops, which were in another division. In 1993 he presided over one of the first Internet access launches in Cable history, and later launched the triple-play at Comcast, as well as their converged (voice, Data, video) fiber infrastructure. He headed the DOCSIS Certification Board at CableLabs in the crucial first years as the DOCSIS standard was developed, certified, and deployed. He started his career as a Member of the Technical Staff at GTE Laboratories, now a part of Verizon.

In the Cable world, Dave was awarded the NCTA Vanguard Award, the US West President’s award, Scientific-Atlanta’s WIN award, and GTE’s Quality Award, and was one of the recipients of a Technical Emmy for Hybrid Fiber Coax technology. He was CED Magazine’s Man of the Year, and Continental Cablevision was Operator of the Year. He has written papers for many conferences and magazines (including a paper for 2022’s SCTE CableTec Expo, and for Broadband Library), and has spoken and moderated panels for numerous conferences. He taught the Digital Video Basics course at CTAM.

Outside of Cable, David has been on numerous non-profit (including CableLabs and the SCTE), private, and public company boards. He and his wife have endowed a chair and also a fellowship at Boston Children’s Hospital. He was captain of his college’s undefeated intercollegiate championship crew team, and was captain of 1976 US Olympic rowing team in Montreal. He has PanAmerican Games silver and bronze medals, and his best world championship placement was fourth. He is a member of Harvard University’s Athletic Hall of Fame. He and his wife April have three married sons and six grandchildren.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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