Italia Commisso Weinand

Italia Weinand

Executive Vice President - Programming & Human Resources
Mediacom Communications Corporation

Italia Commisso-Weinand is Senior Vice President of Programming and Human Resources for Mediacom Communications Corporation, the USA's eight largest MSO. A cable veteran for 33 years, Italia was one of Mediacom's first three employees when it was created in 1996.

Her cable career began at Manhattan Cable (TIME Inc. – Time Warner Cable) where she rose to hold several management positions. Italia's career and responsibilities continued to grow at Times Mirror Cable, TCI, Storer Cable Communications and prior to Mediacom, for 11 years at Comcast Corporation. While at Comcast she managed several New Jersey systems and received one of Comcast's first "Manager of the Year Award". A past board member of NCTC, Women in Cable & Telecommunications and Cable Positive; and presently serves on the Board of The Cable Center and the Emma Bowen Foundation. For the past three years she has been named among the "Most Powerful Women in Cable" by CableFax Magazine.

Italia's career accomplishments were recognized in 2004 with the Multichannel News Wonder Woman Award. She lives in northern New Jersey with her husband George and is the proud mom of 17 year-old John Weinand and stepsons William and Michael.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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