EVP, Chief Technology and Information Officer & Customer Experience
Pragash Pillai serves as the Executive Vice President, Chief Technology and Information Officer & Customer Experience for Altice USA. In this role, Mr. Pillai oversees all aspects of the technology, IT platforms, infrastructure, operations, and service delivery of Altice USA’s advanced connectivity services. He is also responsible for the company’s customer experience journey, from digital transformation efforts to all care and support channels.
Mr. Pillai has been with the company for more than 10 years, including most recently as Executive Vice President of Operations, and, prior to that, as Executive Vice President of Customer Experience and Regional Market Strategy. In both roles, Mr. Pillai was responsible for managing the company’s operations strategy and local market expansion. Prior to Altice acquiring Cablevision, he served as the Senior Vice President of Infrastructure Engineering for Cablevision, managing all aspects of end-to-end voice, video, data and wireless service delivery infrastructure. He also was Senior Vice President of Engineering and Technology for Bresnan Communications, which was acquired by Cablevision in 2010. Before joining Bresnan he served as Vice President of Advanced Engineering, Digital Video for Charter Communications.
Mr. Pillai has won numerous industry accolades and honors, including NAMIC’s “Next Generation Leader” Award and the CED Pace Setter Award for Converged Platform. He has also been recognized by Cablefax Magazine as the MSO Technology Innovator and has been featured on Cablefax’s 100 and Diversity lists. Mr. Pillai was also the recipient of the Broadcasting & Cable – SMPTE 2007 Next Generation Engineering Leadership Award. He also serves as an executive board member and treasurer for NAMIC.
Mr. Pillai has co-authored several industry articles on technology and operations, has participated in multiple industry technical panels and sessions, and was awarded patents for proactive network performance and power outage detection.
Mr. Pillai holds a Master’s Degree in Applied Science in Telecommunications from the University of Denver and a Bachelor of Science Degree in Electrical Engineering from the University of Missouri. In addition, he completed graduate work in Telecommunications Management at Washington University in St. Louis. Mr. Pillai is a graduate of the NAMIC Executive Leadership Development Program at Anderson School of Management at UCLA. He also completed the MIT Sloan Executive Program in Strategy and Innovation.