CXC Members

2024 CXC Members:

Decoration

Executive Chairs

Eric Burton, Senior Vice President, Tools, Technology, and Experience, Comcast

Eric Burton

Senior Vice President, Tools, Technology, and Experience

Comcast

Kimberly Gibson

Kimberly Gibson

Sr. Director Customer Operations

Cable ONE/Sparklight

Maureen Moore

Maureen Moore

Chief Customer Experience Officer

GCI

Simón Tadeo

Simón Tadeo

Custom Experience Director

Telecom Argentina

Members

Wyatt Barnett

Wyatt Barnett

Vice President Technology Enablement

NCTA – The Internet & Television Association

Bob Bartelt

Bob Bartelt

Sr. Director, Customer Experience Operations

Midco

Martin Belogi

Martin Belogi

Manager, Customer Experience

Telecom Argentina

Diane Christman, President & CEO, Syndeo Institute at The Cable Center

Diane Christman

President and CEO

Syndeo Institute at The Cable Center

Tim Collins, Sr. Director CX, Charter Communications

Tim Collins

Sr. Director CX

Charter Communications

Jon Coscia

Jon Coscia

Group VP, Customer Operations

Mediacom

John Del Viscio

John Del Viscio

Director, Operations

Blue Ridge Communications

Rodrigo Duclos

Rodrigo Duclos

Chief Digital Officer

Claro Brasil

Katherine Gessner

Katherine Gessner

President

MCTV (Massillon)

Cliff Hagan, Executive Vice President, Customer Operations, Charter Communications

Cliff Hagan

Executive Vice President, Customer Operations

Charter Communications

Tina Rodriguez, Vice President Customer Experience, Liberty Global

Tina Rodriguez

Vice President Customer Experience

Liberty Global

Joseph Rysavy

Joseph Rysavy

Director of Customer Experience Strategy

Midco

Lisa Schwab, Director of Strategic Growth Engagement, CableLabs

Lisa Schwab

Director of Strategic Growth Engagement

CableLabs

Mark Snow

SVP, Consumer Marketing & Insights

CTAM

Cindy Varga, Engagement Manager, Strategic Partnerships, CableLabs

Cindy Varga

Engagement Manager, Strategic Partnerships

CableLabs

Nicole Wininger

Nicole Wininger

Director of Customer Care Operations

Blue Ridge

Syndeo Staff

Camilla Formica, Chief Program Officer, The Cable Center

Camilla Formica

Chief Program Officer

Syndeo Institute at The Cable Center

Betsy Steinbeck, CXC Director, Syndeo Institute at The Cable Center

Betsy Steinbeck

CXC Director

Syndeo Institute at The Cable Center

Susie Tomenchok, Chief Business Officer, Syndeo Institute at The Cable Center

Susie Tomenchok

Chief Business Officer

Syndeo Institute at The Cable Center

Becky Woods, Project and Executive Manager, Syndeo Institute at The Cable Center

Becky Woods

Project and Executive Manager

Syndeo Institute at The Cable Center

Mary Yacovetta, Programs and Special Projects Manager, Syndeo Institute and The Cable Center

Mary Yacovetta

Programs and Special Projects Manager

Syndeo Institute at The Cable Center

CXC Emeriti

Mickie Calkins

Mickie Calkins

CXC Emeritus

VP of Strategic Partnerships

CableLabs

Suzanne Foy

Suzanne Foy

CXC Emeritus

VP, Customer Care Partner Management Strategy and Cox Business Support

Cox Communications

Jana Henthorn

Jana Henthorn

CXC Emeritus

Former President and CEO

The Cable Center

Gibbs Jones

Gibbs Jones

CXC Emeritus

Owner (Spartanburg)

ARCpoint Labs

Charles Patti

Charles Patti

CXC Emeritus

Senior Fellow & Cox Chair

Syndeo Institute at The Cable Center

Germán Andrés Piderit

Germán Andrés Piderit

CXC Emeritus

Head of Client Operations for US & Canada

Element Fleet Management

Robert (Rob) Stoddard

CXC Emeritus

Retired

NCTA – The Internet & Television Association

Graham Tutton

Graham Tutton

CXC Emeritus

Founder and Lead Advisor

GTT & Associates LLC

Jerry Wipfli, Assistant Vice President, Cox Communications

Jerry Wipfli

CXC Emeritus

Assistant Vice President

Cox Communications

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