CX Archive

Coming to a campus near you.

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The CX Archive Project documents the achievements and contributions to the customer experience (CX) of the Syndeo Institute.

The Syndeo CX Collaborative (CXC) comprises top customer experience executives from across the industry, domestic and international. The archive will include video oral histories of CXC members, panel discussions, and research findings that the group and its individual members have produced in the fields of CX, customer care, and customer service.

Evolution of CX in Cable

CXC and its predecessor – the Cable Center Customer Care Committee (C5) – flowed from the activities of CTAM and NCTA – The Internet & Television Association to address cable industry customer care issues in the 1990s and early 2000s. CTAM transferred to the Cable Center in 2007 an industry-wide initiative on customer care and service, shortly after the Cox Communications Chair on Customer Experience was created at the University of Denver in 2005.

Collaboration between the Cox Chair and C5 resulted in the launch of the first MBA-level CX management concentration at the Daniels College of Business. Regular in-person and remote meetings of C5 were instituted beginning in 2007. Today, CXC meets in person twice annually and periodically holds remote meetings throughout the year, to share learnings and information on a wide variety of critical and timely CX issues.

Written & Oral Histories

Available now are two insightful panel discussions on the evolution of CXC/C5 and their impact on industry-wide CX progress. Also featured is a detailed history of the group, entitled “Twenty Years of C5,” by a charter member of the committee, Rob Stoddard, retired Senior Vice President of NCTA.

Look for more content to be added here throughout 2025 and beyond!

CX Archive