Mavericks Lecture Series 2019

Charlotte Field

SVP Applications, Platform Operations
Charter Communications

Date: November 6, 2019
Location: Colorado School of Mines, Golden, CO

Presented: One Day Immersion: Panel: The State of News and Journalism


Date: Friday, November 1, 2019
Price: Free
: Pace University, New York City, NY

Thank you for joining us at ODI conference. We focused on learning how to navigate the competitive landscape so you can find your way from the classroom to the boardroom. We gave you the inside track, learning from the smartest people in the industry.

Tracy Winchester

Stakeholder Liason
Colorado Department of Revenue

Date: October 24, 2019
Location: University of Colorado, Denver, CO

Mavericks presentations are preserved for future generations and are available for viewing.

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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