As we celebrate Syndeo Institute’s 40th anniversary, there’s no better time to reflect on our industry’s remarkable journey of innovation while looking ahead to what’s next. Today, we’re thrilled to announce the release of our 2025 Intrapreneurship & Innovation Report, a comprehensive exploration of how the connectivity industry continues to evolve, adapt, and lead.
This year’s report carries special significance as it aligns with our milestone anniversary. The theme “Then, Now, Next” captures our organization’s four-decade evolution along with the broader transformation of an industry built by visionaries and risk-takers who continue to shape our digital world.
Our 2025 Intrapreneurship & Innovation Report brings together diverse voices and perspectives that showcase the depth of innovation across our industry. From executive insights to program spotlights, this year’s edition offers something for every leader looking to understand where we’ve been and where we’re headed.
The report features contributions from industry leaders, Syndeo Institute program participants, and partners who are actively driving change in their organizations. Each piece offers unique insights into the challenges and opportunities that define our industry today, while highlighting the intrapreneurial spirit that has always been our competitive advantage.
Executive Perspectives: Syndeo Institute CEO Diane Christman opens the report with her thoughts on expanding our impact, while industry veteran Lou Borrelli reflects on four decades of connectivity innovation. These foundational pieces set the stage for understanding how our past informs our future.
40th Anniversary Celebrations: This milestone year brings special focus to our legacy and future. Syndeo Institute Board Member Bridget Baker explores where legacy meets the future of leadership, and we introduce you to Spectrum’s Jake Perlman, winner of the inaugural Innovation & Intrapreneurship Award for Excellence.
Documentary and Archives: We’re excited to share details about our upcoming feature film documenting the foundation of our digital world, along with updates on the Syndeo Institute Women’s Archive and the CX Archive which preserve pioneering voices that helped build our industry.
CX Journal Insights: The Customer Experience section features compelling perspectives from CX thought leader Rob Stoddard on the new frontier of customer care, conference insights on collaboration, and OpenVault’s Mark Trudeau’s data-driven approach to bridging North American lessons with European opportunities.
Global Expansion: Our Chief Program Officer Camilla Formica and our UK consultant Paul Cunningham close the report with exciting news about Syndeo Institute’s next chapter, including our expansion to serve colleagues internationally.
Throughout the report, you’ll discover how organizations are “intrapreneuring the heck out of everything”—a phrase we use around here that speaks to applying entrepreneurial thinking across every aspect of business. From agile leadership practices to CX innovation, this year’s report demonstrates that the entrepreneurial spirit that built our industry continues to thrive.
The stories and insights shared in this report reflect our commitment to both honoring our past and preparing the next generation of industry leaders. As Diane Christman notes in her opening message, “We’re not just stewarding history—we’re modernizing it, making it relevant, and using it to prepare tomorrow’s leaders.”
Whether you’re looking for inspiration, practical insights, or a deeper understanding of industry trends, our 2025 Intrapreneurship & Innovation Report offers valuable perspectives for leaders at every level.
Read the complete 2025 Intrapreneurship & Innovation Report to explore the full collection of insights, stories, and strategies that are shaping the future of connectivity.
As we look toward the next 40 years of possibilities, we’re reminded that the head and heart of what we do are truly the same thing: nurturing the innovative spirit that continues to quietly change everything while building the leaders who will carry that legacy forward.
