Cable Center Names Industry Frontline Associates the 2021 Cable Hall of Fame Honoree

The Cable Center salutes and commemorates the unwavering commitment, service, leadership, and innovation of the connectivity industry’s Frontline Associates throughout the pandemic.

December 16, 2021

DENVER – The Cable Center announced during its virtual Cable Hall of Fame celebration, which premiered November 15 on C-SPAN3 and, that the 2021 Cable Hall of Fame Honoree would be an especially memorable recipient this year.

After ceremoniously inducting the 2020 Honorees into the Cable Hall of Fame, The Cable Center surprised viewers by naming the connectivity industry’s Frontline Associates the 2021 Honoree, recognizing their ongoing commitment to innovation, leadership, and service throughout the pandemic.

“Our industry’s steadfast Frontline deserves our deepest gratitude, highest regard, and heartfelt recognition,” said Michael Willner, President and CEO of Penthera Partners and Chairman of The Cable Center’s Board of Directors. “Our Frontline Associates have collectively demonstrated phenomenal leadership, innovation, and grit throughout the pandemic. Thank you for keeping our communities connected and welcome to The Cable Hall of Fame.”

Since 1998, 148 total Honorees have been inducted into the Cable Hall of Fame. Although several groups have been inducted into the Cable Hall of Fame before, this year’s remarkable group Honoree certainly stands out.

“Our inspiring Frontline Associates have proved there is no obstacle too great for our industry to face head-on,” said Jana Henthorn, President and CEO of The Cable Center. “Due to their unwavering commitment to innovation—even during the throes of an unprecedented global pandemic—our industry is thriving as it continues to innovate and connect families and friends, companies and employees, communities and nations. We are grateful for our Frontline Associates and their exceptional leadership, agility, resilience, and service. We are honored to induct them into The Cable Hall of Fame.”

The full virtual celebration as well as a dedicated tribute to the Frontline Associates are available for on-demand streaming at For more information on the Cable Hall of Fame celebration, the 2020 Honorees, and the 2021 Honoree, visit

About The Cable Center

The Cable Center is an educational nonprofit serving the connectivity industry that advances future innovation by helping organizations develop connectivity innovators from within. Through our Intrapreneurship Academy, we enable companies to drive business growth by channeling the entrepreneurial drive of their greatest source of inspiration – their people. Our programs, expertise, and opportunity instill the leadership of our industry’s original innovators to empower a new generation of bold thinkers. Based in Denver, Colorado, The Cable Center is also the home of the Cable Hall of Fame, recognizing individuals for their outstanding contributions to the industry’s progress; and the Barco Library, the world’s largest collection of cable-related information and resources. Visit for more information.

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For more information, contact:
Geneva Rodriguez, Syndeo Institute
Email: | Office: 720.502.7533

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ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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