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News, press, and announcements.

FEATURED March 16, 2023

Introducing Syndeo Institute, A Modern Hub for Discovery, Education, and Collaboration

Syndeo Institute serves as The Cable Center’s operating brand signifying a sharpened focus on workforce development, intrapreneurship, and innovation
Read More
FEATURED February 14, 2023

Cable Center Honors David R. Van Valkenburg with 2023 Bresnan Ethics in Business Award

The award will be presented at the 26th annual Cable Hall of Fame celebration, April 27, 2023, at the Ziegfeld Ballroom in New York City.
Read More
FEATURED January 19, 2023

Intrapreneurship Academy Bolsters Expertise to Empower a New Workforce of Intrapreneurs

Industry experts Melissa Schneider and Kristin Crockett join Intrapreneurship Academy as course facilitators to empower a new workforce of intrapreneurs.
Read More
FEATURED December 14, 2022

Cable Center Names Cable Hall of Fame Class of 2023

The Cable Center will honor six leaders in the world of media and entertainment at the 26th annual Cable Hall of Fame celebration.
Read More
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March 16, 2023

Introducing Syndeo Institute, A Modern Hub for Discovery, Education, and Collaboration

Syndeo Institute serves as The Cable Center’s operating brand signifying a sharpened focus on workforce development, intrapreneurship, and innovation

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February 14, 2023

Cable Center Honors David R. Van Valkenburg with 2023 Bresnan Ethics in Business Award

The award will be presented at the 26th annual Cable Hall of Fame celebration, April 27, 2023, at the Ziegfeld...

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January 19, 2023

Intrapreneurship Academy Bolsters Expertise to Empower a New Workforce of Intrapreneurs

Industry experts Melissa Schneider and Kristin Crockett join Intrapreneurship Academy as course facilitators to empower a new workforce of intrapreneurs.

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December 14, 2022

Cable Center Names Cable Hall of Fame Class of 2023

The Cable Center will honor six leaders in the world of media and entertainment at the 26th annual Cable Hall of...

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September 12, 2022

The Cable Center Names 2022 Cable Hall of Fame Honorary Committee

The Cable Center announced today the members of its 2022 Cable Hall of Fame Honorary Committee.

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August 23, 2022

Intrapreneurship Academy Center Launches New Course on Power Skills for Rising Leaders

Intrapreneurship Academy today announced the launch of its new course, Intrapreneurial Leadership, developed and facilitated by Susie Tomenchok.

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July 12, 2022

Camilla Formica Named Chief Program Officer of The Cable Center

The Cable Center today announced the appointment of Camilla Formica as Chief Program Officer.

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June 08, 2022

Cable Center Honors Bill Daniels And Pat Esser With 2021 And 2022 Bresnan Ethics In Business Awards

The Cable Center announced today that the late Bill Daniels has been named the 2021 Bresnan Award recipient, and Pat...

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May 17, 2022

The Cable Center’s Barco Library Announces New Collection Highlighting the Impact of Market and Industry Trends

Rich collection of groundbreaking research, investor reports, and newsletter publications donated by Tom Wolzien, former Wall Street analyst and five-decade...

In The News

Syndeo Institute receives Honorable Mention for New Product or Launch, The FAXIES

Cablefax

June 21, 2023

Syndeo Institute receives Honorable Mention for New Product or Launch, The FAXIES

18 Key Leadership Competencies for 2023 Success

Academy to Innovate HR

May 26, 2023

18 Key Leadership Competencies for 2023 Success

New innovation report extends beyond ‘cable’ focus

Light Reading

April 06, 2023

New innovation report extends beyond ‘cable’ focus

Syndeo Institute Releases Second I&I Report

Cablefax

March 23, 2023

Syndeo Institute Releases Second I&I Report

Connector: Cable Center Takes Another Vision 2025 Step

Cablefax

March 17, 2023

Connector: Cable Center Takes Another Vision 2025 Step

Denver cable nonprofit launches new innovation-focused brand

Denver Business Journal

March 16, 2023

Denver cable nonprofit launches new innovation-focused brand

Cable Center in Denver adds Syndeo Institute, leadership programs

Denver Gazette

March 16, 2023

Cable Center in Denver adds Syndeo Institute, leadership programs

Cable Center Unveils Syndeo

Cablefax

March 16, 2023

Cable Center Unveils Syndeo

The Cable Center CEO on the launch of the ’Syndeo Institute’

Light Reading

March 16, 2023

The Cable Center CEO on the launch of the ’Syndeo Institute’

The Cable Center debuts the ’Syndeo Institute’

Light Reading

March 16, 2023

The Cable Center debuts the ’Syndeo Institute’

The Intrapreneurship Academy at The Cable Center adds two course facilitators for 2023

Cablefax

January 19, 2023

The Intrapreneurship Academy at The Cable Center adds two course facilitators for 2023

Camilla Formica brings her 'passion for education' to The Cable Center

Light Reading

July 12, 2022

Camilla Formica brings her 'passion for education' to The Cable Center

The Cable Center Names Camilla Formica Chief Program Officer
Next | TV

July 12, 2022

The Cable Center Names Camilla Formica Chief Program Officer

Now is the time for big ideas
Light Reading

April 07, 2022

Now is the time for big ideas

Patricia Jo Boyers is inducted into the Cable Hall of Fame
The Missouri Times

April 05, 2022

Patricia Jo Boyers is inducted into the Cable Hall of Fame

The Cable Center expands Intrapreneurship Academy

Light Reading

February 22, 2022

The Cable Center expands Intrapreneurship Academy

Cable Center Releases Innovation Report
Cablefax

February 02, 2022

Cable Center Releases Innovation Report

Player Personnel: Colorado's top tech and startup hires in January

The Business Journals

February 02, 2022

Player Personnel: Colorado's top tech and startup hires in January

The Cable Center Names Four to Board
Next | TV

December 14, 2021

The Cable Center Names Four to Board

The Cable Centers elects four board members
Light Reading

December 14, 2021

The Cable Centers elects four board members

Jana Henthorn, CEO of The Cable Center, to retire at end of 2021
Light Reading

September 01, 2021

Jana Henthorn, CEO of The Cable Center, to retire at end of 2021

Jana Henthorn, CEO of The Cable Center, to retire at end of 2021 | Light Reading
Light Reading

August 10, 2021

Jana Henthorn, CEO of The Cable Center, to retire at end of 2021 | Light Reading

Cable Center Reschedules Virtual Hall Of Fame Celebration to Nov. 15
Next | TV

August 10, 2021

Cable Center Reschedules Virtual Hall Of Fame Celebration to Nov. 15

Cable Hall of Fame Shifts to November
Cablefax

August 09, 2021

Cable Hall of Fame Shifts to November

Press Contact

For more information

Contact: Geneva Rodriguez, Marketing Manager
Office: 720.502.7533
Email: media@syndeoinstitute.org

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    Gibbs Jones

    C5 Emeritus
    Owner (Spartanburg)

    ARCpoint Labs

    Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

    Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

    Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

    Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

    Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

     

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