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News, press, and announcements.

FEATURED March 16, 2023

Introducing Syndeo Institute, A Modern Hub for Discovery, Education, and Collaboration

Syndeo Institute serves as The Cable Center’s operating brand signifying a sharpened focus on workforce development, intrapreneurship, and innovation
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FEATURED February 14, 2023

Cable Center Honors David R. Van Valkenburg with 2023 Bresnan Ethics in Business Award

The award will be presented at the 26th annual Cable Hall of Fame celebration, April 27, 2023, at the Ziegfeld Ballroom in New York City.
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FEATURED January 19, 2023

Intrapreneurship Academy Bolsters Expertise to Empower a New Workforce of Intrapreneurs

Industry experts Melissa Schneider and Kristin Crockett join Intrapreneurship Academy as course facilitators to empower a new workforce of intrapreneurs.
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FEATURED December 14, 2022

Cable Center Names Cable Hall of Fame Class of 2023

The Cable Center will honor six leaders in the world of media and entertainment at the 26th annual Cable Hall of Fame celebration.
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March 30, 2022

Cable Center Welcomes Six Industry Trailblazers to Cable Hall of Fame Class of 2022

Six industry innovators who have changed the world of media and entertainment are set to be honored at the 25th...

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February 22, 2022

Intrapreneurship Academy at The Cable Center Welcomes New Instructor to Cultivate Industry Innovators and Leaders

Dr. Simone Bhan Ahuja, a bestselling author, consultant, and expert in intrapreneurship and sustainable innovation, activates Intrapreneurship Academy participants to...

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February 02, 2022

Intrapreneurship & Innovation Report Reveals New Insights on ‘State of Innovation’

The Cable Center today announced the release of its First Annual Intrapreneurship & Innovation Report, an interactive resource for idea...

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January 11, 2022

Diane Christman Named President and CEO of The Cable Center

Christman to Lead the Organization’s Vision 2025 Transformation Plan to Reflect Industry Evolution and Advance Innovation. Christman succeeds her longtime...

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December 16, 2021

Cable Center Names Industry Frontline Associates the 2021 Cable Hall of Fame Honoree

The Cable Center salutes and commemorates the unwavering commitment, service, leadership, and innovation of the connectivity industry’s Frontline Associates throughout...

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December 14, 2021

The Cable Center Elects New Board Members

Lou Borrelli, CEO, NCTC; Nilda Gumbs, Chief of Staff, NCTA; Clint Stinchcomb, President and CEO, Curiosity; and Christine Whitaker, Division...

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August 31, 2021

Jana Henthorn, Industry Leader And Visionary, To Retire From The Cable Center At End Of 2021

Henthorn accelerated industry innovation, nonprofit organization’s success through launch and expansion of prestigious Intrapreneurship Academy, activation of Vision 2025 business...

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August 17, 2021

Intrapreneurship Academy Continues To Gain Traction, Develops Two New Courses To Activate And Empower Industry Intrapreneurs

The Cable Center released today its 2022 Intrapreneurship Academy course catalog centered on high-impact intrapreneurship and leadership development in the...

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August 10, 2021

Cable Center Reschedules Cable Hall Of Fame To November 15, 2021

The celebration will premiere on C-SPAN 3 on November 15 at 8p ET and be available for view simultaneously on...

In The News

Syndeo Institute receives Honorable Mention for New Product or Launch, The FAXIES

Cablefax

June 21, 2023

Syndeo Institute receives Honorable Mention for New Product or Launch, The FAXIES

18 Key Leadership Competencies for 2023 Success

Academy to Innovate HR

May 26, 2023

18 Key Leadership Competencies for 2023 Success

New innovation report extends beyond ‘cable’ focus

Light Reading

April 06, 2023

New innovation report extends beyond ‘cable’ focus

Syndeo Institute Releases Second I&I Report

Cablefax

March 23, 2023

Syndeo Institute Releases Second I&I Report

Connector: Cable Center Takes Another Vision 2025 Step

Cablefax

March 17, 2023

Connector: Cable Center Takes Another Vision 2025 Step

Denver cable nonprofit launches new innovation-focused brand

Denver Business Journal

March 16, 2023

Denver cable nonprofit launches new innovation-focused brand

Cable Center in Denver adds Syndeo Institute, leadership programs

Denver Gazette

March 16, 2023

Cable Center in Denver adds Syndeo Institute, leadership programs

Cable Center Unveils Syndeo

Cablefax

March 16, 2023

Cable Center Unveils Syndeo

The Cable Center CEO on the launch of the ’Syndeo Institute’

Light Reading

March 16, 2023

The Cable Center CEO on the launch of the ’Syndeo Institute’

The Cable Center debuts the ’Syndeo Institute’

Light Reading

March 16, 2023

The Cable Center debuts the ’Syndeo Institute’

The Intrapreneurship Academy at The Cable Center adds two course facilitators for 2023

Cablefax

January 19, 2023

The Intrapreneurship Academy at The Cable Center adds two course facilitators for 2023

Camilla Formica brings her 'passion for education' to The Cable Center

Light Reading

July 12, 2022

Camilla Formica brings her 'passion for education' to The Cable Center

The Cable Center Names Camilla Formica Chief Program Officer
Next | TV

July 12, 2022

The Cable Center Names Camilla Formica Chief Program Officer

Now is the time for big ideas
Light Reading

April 07, 2022

Now is the time for big ideas

Patricia Jo Boyers is inducted into the Cable Hall of Fame
The Missouri Times

April 05, 2022

Patricia Jo Boyers is inducted into the Cable Hall of Fame

The Cable Center expands Intrapreneurship Academy

Light Reading

February 22, 2022

The Cable Center expands Intrapreneurship Academy

Cable Center Releases Innovation Report
Cablefax

February 02, 2022

Cable Center Releases Innovation Report

Player Personnel: Colorado's top tech and startup hires in January

The Business Journals

February 02, 2022

Player Personnel: Colorado's top tech and startup hires in January

The Cable Center Names Four to Board
Next | TV

December 14, 2021

The Cable Center Names Four to Board

The Cable Centers elects four board members
Light Reading

December 14, 2021

The Cable Centers elects four board members

Jana Henthorn, CEO of The Cable Center, to retire at end of 2021
Light Reading

September 01, 2021

Jana Henthorn, CEO of The Cable Center, to retire at end of 2021

Jana Henthorn, CEO of The Cable Center, to retire at end of 2021 | Light Reading
Light Reading

August 10, 2021

Jana Henthorn, CEO of The Cable Center, to retire at end of 2021 | Light Reading

Cable Center Reschedules Virtual Hall Of Fame Celebration to Nov. 15
Next | TV

August 10, 2021

Cable Center Reschedules Virtual Hall Of Fame Celebration to Nov. 15

Cable Hall of Fame Shifts to November
Cablefax

August 09, 2021

Cable Hall of Fame Shifts to November

Press Contact

For more information

Contact: Geneva Rodriguez, Marketing Manager
Office: 720.502.7533
Email: media@syndeoinstitute.org

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    Gibbs Jones

    C5 Emeritus
    Owner (Spartanburg)

    ARCpoint Labs

    Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

    Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

    Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

    Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

    Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

     

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