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David R. Van Valkenburg - 2023 Bresnan Award Honoree

David R. Van Valkenburg, 2023 Bresnan Ethics in Business Award honoree

The Cable Center
Board of Directors, Executive Committee, Secretary/Treasurer

2014 Cable Hall of Fame Honoree

2008 Oral History

David R. Van Valkenburg has served within the Cable Telecommunications industry since receiving his MBA in 1969. He conducted investment analysis of the industry at Ameriprise in the early 1970’s and managed the construction and development of new cable systems with American Television and Communications Corporation and United Cable Television Corporation during the 1970’s importing distant television signals to smaller markets.

As President of Cox Cable Communications, Paragon Communications, and MultiVision Cable Television Corporation during the 1980’s and early 1990’s, Mr. Van Valkenburg brought his focus upon excellent and reliable video service through well-trained employees who had the most critical impact upon customer’s perception of each company by their daily, first-hand interaction with the customers.

During his final executive management role as CEO/COO of Telewest PLC (UK), he led the integration of all service functions among video, data, and voice products and created competitively priced, customer-friendly bundles of these products. With the addition of rapidly growing data and voice services among small and medium sized businesses, Telewest’s customer service was recognized by J. D. Powers and its shareholder value was recognized through its listing on the London Stock Exchange and becoming a member of the FTSE 100 (Financial Times Stock Exchange 100 Index).

Since 2000, Mr. Van Valkenburg has served on many private and publicly-listed domestic and foreign corporate boards of Directors including start-up technology companies, cable telecommunications multiple system operators, telecommunications equipment manufacturing companies, various cable service providers, and telecommunications industry associations, including The Cable Center on whose Board he has served since 2003. Among his service on foreign boards of Directors was Moscow CableCom Corporation (MCCC). MCCC’s primary focus was on the residential and commercial telecommunications markets in Moscow. It was a NASDAQ-listed, USA Securities and Exchange Commission registered corporation whose majority shareholders were Russian businessmen. He successfully navigated the accounting challenges as Chairman of the Board’s Audit Committee.

Mr. Van Valkenburg was inducted into the Cable Hall of Fame in 2014 and is the 2023 Cable Hall of Fame William J. Bresnan Ethics in Business awardee.

Outside the cable telecommunications industry, Mr. Van Valkenburg served six (6) years as Chairman of the Board of Directors of the Evangelical Presbyterian Church’s (EPC) Benefit Resources Inc., which provides health and retirement benefits for the denomination’s ordained and lay leadership. He now serves on the EPC’s World Mission board.

Mr. Van Valkenburg has been married to Doris for over fifty-eight (58) years, has two (2) adult children, and three (3) grandchildren.

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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