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June Travis - 2018 Bresnan Award Honoree

June Travis

Executive Vice President and Chief Operating Officer
National Cable Television Association (NCTA)- Retired

Bresnan Award 2018: June Travis (6:45 Minutes in)

June Travis retired from the cable television industry in late 1999. Since 1994, she had served as executive vice president and chief operating officer of the National Cable Television Association, the industry’s principal trade association based in Washington, D.C.

Prior to joining the NCTA, Travis was president and chief operating officer of Rifkin & Associates, a Denver-based cable television operator. Before that, she served in several executive positions at American Television and Communications Corporation, the predecessor to Time Warner Cable.

Recalling the days when cable was a much smaller business, Travis says the industry’s ethical core was apparent in the relationships between its leaders. The early entrepreneurs “were very competitive with one another, but if attacked from the outside, they circled the wagons and supported one another. The collegiality was palpable.”

Starting her cable career as a secretary, Travis noted the admirable leadership qualities she saw practiced by industry role models. “I kept thinking, ‘Gee, if I ever get into management, that’s how I would like to manage, that’s how I would like to be involved in the community, that’s how I would like to give back.”

Travis has served as an officer and board member of a number of cable television industry boards, including CommScope, NCTA, C-SPAN, Cable in the Classroom, TeleCorps and Women in Cable (now Women in Cable Telecommunications). She chaired the industry’s political action committee, CablePAC, for 9 years. She says such organizations made a tremendous difference to the industry’s employees.

She has been active in a number of Colorado organizations including the Greater Denver Chamber of Commerce Board of Directors, the Colorado Forum, the Colorado Women’s Forum, the National Jewish Center, Inter-Faith Community Services, Young Americans Center for Financial Education and the Dumb Friends League. She recently stepped down as chairman of the board of the Daniels Fund but remains on that board and also serves as a trustee for the Denver Center for the Performing Arts.

Travis believes in business leaders’ responsibility to their communities. “It’s huge,” she says. “And it pays back a hundred-fold. If you are genuinely in the community, not for the recognition, but truly caring, and participating, and supporting the community, you can’t buy that kind of customer respect.”

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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