Amy Blair

Amy Blair

Senior Vice President and Chief People Officer
Liberty Global Inc.

Amy Blair is Senior Vice President and Chief People Officer for Liberty Global, a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures, with 33,000 employees across its operations and 85 million subscribers throughout Europe and the United Kingdom.

Amy is responsible for leading Liberty Global’s Human Resource function, including its global People Strategy – a purpose-driven and strategically-aligned approach across talent, organization, culture, engagement, performance management, reward, leadership and internal communications. A member of the Executive Leadership team, Amy oversees critical global people, transformation and change activities resulting from business restructurings and the Company’s over 400 M&A transactions spanning Asia Pacific, Latin America and Europe in the last 16 years.

A 30-year industry veteran, Amy joined Liberty Global in its start-up phase in Denver, Colorado and has held numerous international leadership positions, including Vice President of Operations Management and Managing Director of Human Resources for European operations, both based in the Netherlands. Today, Amy serves her current role from the company’s Global Headquarters in Denver. Over her career, she has innovated and transformed the People function at every level, including the creation of the Company’s flagship talent & leadership programs and its women’s leadership network – each fostering a conscious culture of values-based learning. She was instrumental in establishing Liberty Global’s Diversity, Equity and Inclusion (“DE&I”) Council, where she plays an active role, in addition to overseeing the Company’s broader DE&I agenda

Amy serves on the Board of Directors and the Remuneration and Nomination Committee of Telenet Group Holding NV, a Liberty Global subsidiary and a Belgian public limited liability company. She is also an active sponsor of various industry and civic organizations and serves as Board Member of The Cable Center, Colorado Public Radio and as Advisory Board member for the Daniels School of Business at University of Denver. Amy has also held leadership roles with The WICT Network, focused on empowering women in media, entertainment, and technology, and guided the launch of the first two chapters outside of the US, in the UK and continental Europe. She has been recognized as Woman of the Year by the WICT Rocky Mountain Chapter.

Amy holds a Bachelor of Arts & Sciences from Colorado College and a Masters of Business Administration from the University of Denver.

Syndeo Logo

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


Skip to content