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Inspiration from innovators who’ve been there.​

The Innovation Laureates are the impact-makers and innovators who have spent their careers transforming the industry. They’re here at Syndeo Institute at The Cable Center to inspire the next generation of leaders to make bold decisions and turn their great ideas into success.

You’ll find the Innovation Laureates mentoring, teaching, and encouraging through our forward-looking programs and educational resources, including Oral Histories, Mavericks Lectures, and C5. Many of our Innovation Laureates are also Intrapreneurship Academy speakers and instructors, as well as Ambassadors.

Barco Mark
Barco Mark
Barco Mark

Our Current Innovation Laureates:

Bridget Baker

Bridget Baker

CEO

Baker Media, Inc.

Nomi Bergman

Nomi Bergman

Senior Executive

Advance

Matt Blank

Matt Blank

Advisor

Showtime Networks

Aryeh Bourkoff

Aryeh Bourkoff

Founder and CEO

LionTree, LLC

Julian Brodsky

Julian Brodsky

Co-Founder and Vice Chairman Retired

Comcast Corporation

Jim Chiddix

Jim Chiddix

Board of Directors

STARRY

Frank Drendel

Frank Drendel

Chairman

CommScope, Inc.

Rich DiGeronimo

Rich DiGeronimo

Chief Product and Technology Office

Charter Communications

Mike Fries

Mike Fries

Chief Executive Officer, Vice Chairman

Liberty Global

Leo Hindery

Leo Hindery

Managing Partner

InterMedia Partners

Yvette Kanouff

Yvette Kanouff

Partner

JC2 Ventures

Mike LaJoie

Mike LaJoie

Co-Owner

Jinsei 2.0

Ken Lowe

Ken Lowe

Former Chairman of the Board, President and CEO

Scripps Networks Interactive

Paul Maxwell

Paul Maxwell

CEO

MediaNexus Advisors

Phil McKinney

Phil McKinney

President and CEO

Cable Labs

Tryg Myhren

Tryg Myhren

President, Myhren Media, Inc.
Chairman of the Board of Trustees, University of Denver

Josh Sapan

Josh Sapan

Former President and CEO

AMC Networks

Quentin Schaffer

Quentin Schaffer

Former Executive Vice President, Corporate Communications

HBO

Evan Shapiro

Evan Shapiro

CEO and Change Agent

ESHAP

David Zaslav

David Zaslav

President and CEO

Warner Bros. Discovery

Jeff Zucker

Jeff Zucker

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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