Organizational influence, individual accomplishment.

Case studies in innovation: Intrapreneurship Academy graduates at work.

Daryl Evans

Intrapreneurship Academy helped me to better assess the problems I’m trying to solve. I now have the tools to ensure my solutions are creative, useful, and actionable.

The class was an enjoyable experience. I always looked forward to the Driving Innovation remote classroom.


Daryl Evans

Digital Director, Crown Media Driving Innovation


With the cancellation of its daytime lifestyle show, Crown Media needed a new way to monetize the show’s digital microsite in order to continue generating sales opportunities and maintaining traffic-driving content.


Transition the current microsite into a new digital lifestyle property. The new property is rich in sponsorship opportunities and contains editorial content created in-house.  An extensive SEO plan is being incorporated to drive traffic and increase the discoverability of exclusive content.

  • Generated interest from potential sponsors, even in the early stages.
  • Led to the Crown Media marketing department meeting refresh into a more efficient and impactful status update and editorial collaboration.

Jeremy Meissner

Principal Engineer II, Charter Spectrum Driving Innovation


Charter Spectrum needed a way to broadcast a VOD barker video across the  footprint of the entire organization in a more streamlined and simplified manner.


Created a system of dual VMs and scripts to process the barker files and stream them via Multicast. The scripts monitor which server is streaming and have multiple verification steps to ensure the other server isn’t streaming the barker.

  • Enabled Charter Spectrum to get rid of old hardware that was streaming the barker locally in different headends.
  • Produced better and simpler support by having the barker streamed redundantly.
  • Freed up local resources to allow for more video bandwidth on the QAM network.
  • Resulted in an individual and Charter Spectrum patent.
Jeremy Meissner

Intrapreneurship Academy provided me with tools I still use today in developing and architecting solutions for my company. It also helped me hone my current skills, including how to talk to colleagues clearly and get them involved in finding the best solution. 


Our graduates want to tell you something.

These are some of the things our current students and graduates are saying about their experience at Intrapreneurship Academy:

Bill Dorman

Wide Open West

Manager, Learning & Development

"I learned how the Relational Web ties into all of the other Rs (Relevant, Responsive, Resilient, Resourceful, and Reflective). It's a solid model for any organization."

Jennifer Znaniecki


Vice President, Learning & Development

"I'm now analyzing my team from a different perspective. We're reviewing our strengths, working on areas of opportunity, and seeing what changes we can make and different strategies we can employ."

Monica Lena del Vecchio

C&W Business (Liberty Latin America)

Director, Business Development

"Initially when I came here I thought innovation only was related to technology and products. So, learning about the process and a new way of doing things I think was the best takeaway for me."

Valerie Spinosi


Senior Manager

"It's practical, it's realistic, and I think anyone who is thinking about joining should apply. The time is now!"

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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