Banner Logo

IA Sparks Video Series

Insights from our Intrapreneurship Academy Facilitators.

IA Sparks Video Series are bite-sized learning modules where our Intrapreneurship Academy facilitators dive into concepts taught in our courses. If you’ve ever asked yourself: How can I shift my mindset to be a better leader? What skills do I need to make an impact within my team and organization? Then these micro-learnings are for you.

6 business people around a conference table
Unplanned & Unexpected Change

Unplanned change defines our industry, work, and way of life. Melissa Schneider shares tips and tricks to help organizations better prepare for the unexpected. You can never be too prepared!

Growth Mindset

Your perspective sets the stage for how you navigate the world. In this video, Kristin Crockett discusses the importance of cultivating a growth mindset, what it means, and how it can positively influence teams and organizations.

Personal Branding

Building your personal brand is critical to your long-term success as a leader. In this video, Susie Tomenchok highlights the power of personal branding in the workplace and how to define your own.

Creating Cohesive Teams

Clear and authentic communication is the glue that holds successful teams together. How can leaders create and maintain cohesive teams? Industry expert Melissa Schneider answers that question in this video.

Syndeo Logo

We hope this sparks your thinking!

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


Skip to content