Bridget Baker

Bridget Baker

Executive Committee

CEO
Baker Media, Inc.

Co-founder of CNBC and 23-year veteran of NBC Universal. Bridget Baker is the CEO of Baker Media, advisory and consulting firm focused on media and tech companies. Prior to establishing Baker Media in 2013, Bridget had a distinguished career at NBCUniversal where she co-founded financial network CNBC and served for 20-years as NBCU’s president of content distribution. As a key senior executive overseeing the company's $5 billion subscription revenue business, Bridget is credited with helping to establish one of the most valuable content portfolios in the world. Bridget was the first and only woman to serve as a director on the board of Alaska’s largest diversified communications provider, GCI of Alaska, from 2013 to 2018, and serves on several other nonprofit boards including her alma mater, Pitzer College, and The Cable Center in Denver. She is the recipient of numerous industry awards including the “Vanguard Award for Distinguished Leadership.,” considered one of the industry’s top honors. Bridget’s roots are in Alaska and she began her career on Capitol Hill as an aide to the late US Senator Ted Stevens. Bridget lives in Los Angeles with her husband and family.

Oral History Project
Oral History: Bridget Baker

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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