Robert Stanzione

2019 Bob Stanzione

Executive Committee

Former Executive Chairman and Chairman of the Board of Directors
ARRIS

Robert J. (Bob) Stanzione is former Executive Chairman and Chairman of the Board of Directors of ARRIS, a global communications technology leader, that provides broadband local access networks with innovative next generation high-speed data and telephony systems for the delivery of voice, video and data to the home and business.

In 1995, Bob was appointed President & CEO of ARRIS Interactive, LLC, a Nortel Networks/ANTEC joint venture. As ARRIS Interactive's first CEO, Stanzione grew the venture from a start-up company to the world market leader in cable telephony products. In 1998 he became President, Chief Operating Officer and a Director of ANTEC and was appointed to the CEO role on January 1, 2000. In 2001, ANTEC acquired Nortel's share of ARRIS Interactive and re-named the Company ARRIS Group, Inc. From 1969 to 1995, before joining ARRIS, Stanzione held a wide range of senior management positions with AT&T.

Bob holds a Bachelors degree in Mechanical Engineering from Clemson University, a Masters degree in Industrial Engineering from North Carolina State University and has completed executive development programs at the University of Richmond, Babson College and the International Institute for Management Development in Switzerland.

He serves as a Director on the Board of Symmetricom, a San Jose, California based manufacturer of equipment for the generation, synchronization and distribution of precise time and frequency signals. He is also a Board Member of the National Cable & Telecommunications Association (NCTA). Bob was awarded the SCTE's Chairman's Award in 2008, the Vanguard Award for Associates & Affiliates in 2009, and was inducted into the Cable TV Pioneers in 2010.

Bob and his wife Kaye have three children and ten grandchildren.

Cable Hall of Fame
2016 Honoree: Robert Stanzione

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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