Amos B. Hostetter, Jr.

Amos Hostetter

Pilot House Associates, LLC

Amos B. "Bud" Hostetter, Jr., has been called a nice guy who finished first.* He co-founded Continental Cablevision, which grew to be the third largest cable television system operator in the country, in 1963. Building from his initial investment of $4,000, Forbes magazine in 1994 valued his stake in the company at $800 million, and U.S. West Media Group purchased Continental Cablevision in 1996 for $10.8 billion. Hostetter is known as a "technological innovator"** and has been called "the pre-eminent statesman of the cable industry."*** His passion for having a positive effect on the cable industry is obvious, and his accomplishments are too numerous to list completely: He has served as chairman of C-SPAN; director and chair of NCTA; director of the Corporation for Public Broadcasting; and a member of Children's Television Workshop's board. Hostetter was the founding chairman of Cable in the Classroom and serves on its executive committee. He is a trustee of Amherst College; the Museum of Fine Arts in Boston; WGBH-TV in Boston; and the Nantucket Conservation Foundation. He has been awarded almost every honor in the communications industry: Broadcasting & Cable magazine's "Hall of Fame" for lifetime contributions to the industry; the NCTA "Larry Boggs Award" (now the "Vanguard Award") for outstanding contributions to the advancement of the cable industry; the Cable Television Public Affairs Association "Beacon Award" for contributions to industry public affairs efforts; C-TAM's "Grand TAM Award." He's been honored by the Walter Kaitz Foundation for his efforts to increase diversity in the cable workforce, and has received the Alumni Achievement Award from the Harvard Business School (from which he received his MBA in 1961). Hostetter serves on The National Cable Television Center and Museum board of directors. * Cablevision magazine, April 24, 1989. ** Denver Rocky Mountain News, February 28, 1996 *** Glenn Jones, Chairman and CEO, Jones International

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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