John S. Hendricks

jhendricks 2021

Hendricks Investment Holdings, Inc.

It took Hendricks three years and $25 million to bring his vision of documentary programming and innovative specials to American television in the form of the Discovery Channel. John Malone provided the initial funding for Hendricks idea.

Hendricks is obviously a man of great intellect and one who is driven to provide educational, worthwhile viewing to television audiences worldwide. The awards he has been honored with and his involvement in various groups, speak mountains about the kind of person he is and what he deems important in his life and his return to the community.

According to The Industry Standard, Discovery Communications Inc. now earns about $1 billion annually in sales from all activities, and it serves 500 million subscribers in over 150 countries worldwide.

Hendricks continues to be involved in many activities and innovations. His latest two are the founding and co-funding of the Women's United Soccer League, and his involvement as Vice Chairman of the committee to bring the 2012 Olympics to the Washington/Baltimore area.

Oral History Project
Oral History: John Hendricks 2003

Cable Hall of Fame
2003 Honoree: John Hendricks

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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