Robert J. Miron

Robert Miron

Chairman & CEO - Retired
Bright House Networks

Robert Miron is the retired Chairman of Advance/Newhouse Communications, which manages over two million customers in Bright House Networks cable television systems in and around Tampa Bay, Central Florida, Indianapolis, Birmingham, Bakersfield, and Detroit along with several smaller systems in Alabama and the Panhandle of Florida.

Mr. Miron graduated in 1959 with a B.S. from Syracuse University. Since graduation, he has worked for Newhouse in various capacities within radio, television and cable. He was appointed Chairman of Newhouse cable television interests in 1974.

Bob Miron was elected to the Board of Directors of the National Cable & Telecommunications Association (NCTA) in 1983 and served on the executive committee for over 25 years. He was elected NCTA Chairman, in 1989-1990 and 1997-1998.

Bob Miron has continuously served on the Board of Directors of Discovery Communications, Inc., since 1986 and currently serves as Non- executive Chairman. He has served on the Board of Walter Kaitz Foundation, the Executive Committees of C-SPAN and CableLabs, as well as being Vice Chairman of the Board of Directors and a member of the Executive Committee of the Cable Center. He served as Chairman of the Executive Committee of C-Span from 2008-2010. He was a past Chairman and member of a number of NCTA committees including Cable In the Classroom, the Cable TV Science & Technology Policy Caucus and the Customer Service and Public Relations Committees. He was Chairman of the Music Licensing Committee for over 25 years.

Bob Miron is currently a life Trustee of Syracuse University, having completed a term as Vice Chairman and is currently Chairman of the Athletic Committee. He also serves on the Executive Committee of Crouse Hospital in Syracuse.

In 1987 Bob Miron was the recipient of the New York State Cable Television Association Chairman’s Award. In 1990 he was recipient of the National Cable Television Association President’s Award and in 1991 their Distinguished Vanguard Award for Leadership. In 1995 he was awarded the Cable Television Public Affairs Association President’s Award, and in 2001 he was elected to the Cable Television Hall of Fame. He was inducted into Broadcasting & Cable's Hall of Fame in November 2002. In 2009, Bob Miron was awarded CTAM’s Grand TAM Award. In 2010, he received the Cable Center’s initial Bresnan Award for Ethics in the Cable Industry

Bob and his wife, Diane, have been married for over 52 years and have three married children (Nomi, Steve, and Lisa) and nine grandchildren.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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