C5 Spring 2024 Conference
May 21 & 22, 2024
Philadelphia, Pennsylvania
Conference Venue
Comcast Technology Center
1800 Arch St
Philadelphia, PA 19103
A big thank you to Eric Burton and Comcast for hosting us!
Hotel
The Logan Philadelphia
One Logan Square
Philadelphia, PA 19103
Located one block from the Comcast Technology Center, The Logan brings to life the best local experiences in the heart of Philadelphia, one of the country’s most historic and vibrant cities. Through locally curated works of art and contemporary design, the hotel has created an authentic Philadelphian experience that allows you to connect with the city without ever leaving the hotel!
Agenda
Monday, May 20, 2024
6:00—7:00 PM
C5 Welcome Happy Hour
(Sponsored by IFS)
The Urban Farmer at The Logan Hotel
Tuesday, May 21, 2024
8:30 AM
Group Departure to Comcast
*To expedite the security process, Comcast has asked that the group arrive together. Please meet the group in the lobby of the Comcast Technology Center at 8:30 AM.
8:45–9:15 AM
Breakfast
Comcast Technology Center
9:15–9:30 AM
Welcome & Opening Remarks
Betsy Steinbeck, EBS Consulting
9:15–9:45 AM
Welcome & Syndeo Institute Updates
Diane Christman, President and CEO of SI@TCC
9:45–10:15 AM
Mission Statement Update
Betsy Steinbeck, EBS Consulting
10:15–10:30 AM
Break
10:30—11:00 AM
Spotlight
TBD
11:00 AM—12:00 PM
Tour of the Comcast Technology Center
All
12:00—1:00 PM
Lunch
1:00—1:30 PM
Operational Efficiencies – Sutherland
Doug Gilbert, Chief Digital Officer and CIO
1:30—3:00 PM
CX Break-out Sessions – Use case review and discussions
All
3:00—3:15 PM
Break
3:15—3:45 PM
Operational Efficiencies – Medalia
Ryan Carrigan, Director of Product Marketing, Medallia Experience Orchestration
3:45—4:45 PM
Name change Conversation
Diane Christman and Camiilla Formica, SI@TCC
4:45—5:00 PM
Take-aways
Betsy Steinbeck, EBS Consulting
5:30—8:00 PM
Cocktails and Group Dinner
Logan Ballroom at The Logan Hotel
Wednesday, May 22, 2024
8:30 AM
Group Departure to Comcast Building
*To expedite the security process, Comcast has asked that the group arrive together. Please meet the group in the lobby of the Comcast Technology Center at 8:30 AM.
8:45—9:00 AM
Breakfast
Comcast Technology Center
9:00—10:00 AM
Fireside Chat with Tom Karinshak
Eric Burton, SVP – Tools, Technology and Experience at Comcast
10:00—10:15 AM
Break
10:15—10:45 AM
Association Update – Cable Labs
Cindy Varga, Engagement Manager, Strategic Partnerships
10:45—11:15 AM
Spotlight
TBD
11:15—11:45 AM
Operational Efficiencies – CSG
Eric Carrasquilla, Division President – Customer Experience
11:45 AM—12:45 PM
Lunch
12:45—1:45 PM
Association Update – NCTA and CTAM
Wyatt Barnett, Senior Director, Technology Enablement, NCTA
Mark Snow, Senior Vice President & General Manager, CTAM
1:45—2:30 PM
Spotlight
TBD
2:30—2:45 PM
Introduction – RevGen Partners
Anne Lifton, Principal Architect
2:45—3:00 PM
Break
3:00—4:00 PM
AI Panel
Moderator: Rick Rioboli
Panelists: Allison Wagner, Shri Nandan, and Jim Cahill
4:00—4:30 PM
Next Steps and Session Close
Betsy Steinbeck, EBS Consulting
Conference Agenda Items
- Mission statement update – part of developing the scorecard process
- Partner Vendor update
- Spotlights (formerly egg-timers) to be scattered throughout the two days
- Two fireside chats – Tom Karinshak, President of CX Strategy and Operation, Comcast, and either Comcast CTO Rick Rioboli or Comcast CIO Mike Crisafulli.
- Association updates – CableLabs, CTAM, and NCTA
- CX-specific break-out discussion sessions – GenAI use cases pertaining to Care, Field Ops, and Growth.
C5 Spring 2024 is brought to you by:
Silver Sponsor
Bronze Sponsors
Other Sponsors
