Media+Tech Collective

Media+Tech Collective of the Rockies

“Because Connections Matter,” the Media+Tech Collective is a 501c(6) non-profit, open industry association that is dedicated to bringing together members from throughout the businesses of video entertainment and technology – including broadband, telephony, commercial services and more – with networking opportunities, educational programs, and social events. By providing affordable and engaging programs and sharing valuable industry information and contacts with industry peers, MTC members stay better informed and fulfill opportunities to become impactful leaders in their respective organizations. The MTC is using 2021 to phase in full accessibility for those with disabilities and special needs.

The Rocky Mountain Cable Association was rebranded to become the Media+Tech Collective of the Rockies in January 2021 to meet the changing needs of its members in an evolving industry. Industry members, companies, vendors and support services in all areas of the industry (video, streaming, data, voice, mobile, IOT, web services, etc) in all functional areas (sales, marketing, product, IT, HR, software development, finance, and more) are welcome and supported by MTC. The RMCA was established in January 2012 as a local successor to the Cable & Telecommunications Association for Marketing Rocky Mountains chapter (CTAMRM). With the evolution of RMCA to the Media+Tech Collective the organization remains committed to its foundation of networking, education and giving back to the community.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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