Kenneth Lowe

Ken Lowe

Former President & CEO
Scripps Networks

Ken Lowe served as Chairman of the Board, President and Chief Executive Officer of Scripps Networks Interactive from the company’s split with The E.W. Scripps Company in 2008 until its sale to Discovery in 2018. With a pioneering and entrepreneurial spirit, Lowe was the media visionary who took his idea for a cable network about homes and gardens, and turned it into a global media lifestyle content giant operating in 175 countries around the world.

Previously, he was President and CEO of The E.W. Scripps Company from 2000 until 2008, when Scripps Networks Interactive became a separate, publicly traded company.

Prior to 2000, Lowe was Chairman and CEO of Knoxville-based Scripps Networks. He built the company into one of the world's fastest growing and most successful creators of unique brands for television and the Internet. He founded and launched HGTV in 1994; oversaw the acquisition and transformation of the Food Network into an American pop culture icon; presided over the launches of the DIY Network and the Cooking Channel as well as the acquisitions of the Travel Channel in 2009 and Great American Country television network in 2004. Since 2009, he has directed the company’s rapid expansion as a global media company, including the 2015 acquisition of Poland’s premier multi-platform and multi-channel media company, TVN. Lowe also guided the development of the company’s growing portfolio of interactive content services in the food and home lifestyle categories. The company’s media businesses now collectively engage more than 190 million consumers worldwide each month.

Lowe joined Scripps Networks in 1980 as General Manager of the company's radio properties. In 1988, he became Vice President of Programming, Promotion and Marketing for the company's nine network-affiliated television stations.

Lowe began his career in radio with Southern Broadcasting in 1969 and continued with various management positions in radio and television with Harte-Hanks Broadcasting in the late 1970s.

Lowe serves on the Board of Directors for the National Cable & Telecommunications Association, The Paley Center for Media and The Cable Center. In the past he served on the Cincinnati Business Committee and Cincinnati Center City Development Corporation.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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