Ken Lowe

Chairman of the Board, President and CEO, Scripps Networks Interactive

Ken Lowe

Ken Lowe is Chairman of the Board, President and CEO of Scripps Networks Interactive, a leading global lifestyle content company. Previously, he was President and CEO of The E.W. Scripps Company from 2000 until 2008, when Scripps Networks Interactive became a separate, publicly traded company.

Prior to 2000, Lowe was Chairman and CEO of Knoxville-based Scripps Networks. He built the company into one of the world’s fastest growing and most successful creators of unique brands for television and the Internet. He founded and launched HGTV in 1994; oversaw the acquisition and transformation of the Food Network into an American pop culture icon; presided over the launches of DIY Network and Cooking Channel, as well as the acquisitions of Travel Channel in 2009 and Great American Country in 2004. He has directed the company’s rapid expansion as a global media company, including the 2015 acquisition of Poland’s premier media company, TVN.

Lowe joined Scripps in 1980 as General Manager of the company’s radio properties. In 1988, he became Vice President of Programming, Promotion and Marketing for the company’s nine network-affiliated television stations.

He began his career in radio with Southern Broadcasting in 1969 and continued with various management positions with Harte-Hanks Broadcasting in the late 1970s.

Lowe serves on the board of directors for the National Cable & Telecommunications Association, The Paley Center for Media and The Cable Center. He received a Bachelor of Arts degree in radio, television and motion pictures from the University of North Carolina at Chapel Hill.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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