Larry Satkowiak

Larry Satkowiak

President and CEO - Retired
The Cable Center

Larry joined The Cable Center staff as CFO in late 2003, became its President and CEO in July 2005 and retired in January of 2016. He has been an advocate for business and science education for more than 30 years as a college instructor, consultant, and business leader.

After his military service in the Signal Corps, he attended the University of Colorado in Colorado Springs where he received a BS in Business in 1980. He spent five years in bank operations before switching to business education as an instructor and executive director of a proprietary business college. In 1984, he accepted a position with a nationally prominent K-College science education group as the chief business officer. He spent close to 20 years supporting the development of science and technology curriculum projects, teacher training, professional development, and research under federally funded grants and contracts.

In 1990, Larry completed his MBA in Finance and Accounting at Regis University, where he later served on the accounting faculty. He has a passion for history and is a regular contributor to various cable publications where he writes about the history of the cable industry.

“The Cable Industry – A Short History Through Three Generations” by Larry Satkowiak.

Larry Satkowiak Interview 2009

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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