Mike Fries

Mike Fries

President & CEO
Liberty Global Inc.

Mike Fries is President and Chief Executive Officer of Liberty Global (LGI). A 20-year veteran of the cable and media industry, he has spent nearly his entire career building international distribution and programming businesses. Today LGI is the second largest cable TV operator in the world and the largest outside the U.S. with over 27 million video, voice, and broadband Internet subscribers, operations in 14 countries and over $10 billion of annualized revenue1. LGI was created through the combination of Liberty Media International and UnitedGlobalCom in June 2005. Prior to the formation of LGI and his appointment as CEO, Mr. Fries served as president and chief executive officer of UnitedGlobalCom (UGC), one of the first companies to expand into international cable TV and programming. He joined UGC shortly after its formation in 1990 and spent five years as senior vice president, business development during which he spearheaded its early expansion into Europe, Asia and Latin America. In 1995, he became president of the Asia/Pacific region and launched LGI’s current business in Australia as well as several other markets. He was promoted to president and chief operating officer of UGC in 1998 and chief executive officer in 2004.

Mr. Fries is a member of Liberty Global's board of directors and its two-person executive committee along with the company’s chairman, Dr. John C. Malone. He is an active industry partner at the World Economic Forum and a member of Young Presidents Organization. He also sits on the board of a number of professional and philanthropic organizations including CableLabs, the Denver Museum of Contemporary Art, the Alliance for Choice in Education, Colorado Forum and Graland Country Day School.

Mr. Fries holds a B.A. from Wesleyan University and an M.B.A. from Columbia University. He lives in Denver with his wife and two young daughters and is an avid skier, golfer, surfer, and triathlete.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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