Mike Fries

CEO, Liberty Global

mike fries


Mike Fries is Chief Executive Officer of Liberty Global, the largest international TV and broadband company in the world, currently providing close to 29 million customers in over 30 countries with broadband, entertainment, voice and mobile services. With more than 45,000 employees and $20 billion of revenue, Liberty Global is recognized as a global leader in entertainment, media and broadband.

Fries was a founding member of the management team that launched the company’s international expansion over 25 years ago, and he has served in various strategic and operating capacities since that time. He was appointed president and chief executive officer in 2005 and is the vice chairman of Liberty Global’s board of directors. He is also a member of its two-person executive committee along with the company’s chairman, Dr. John C. Malone.

Fries is an engaged industry and community leader. He is a Telecom Governor and Steering Committee member of the World Economic Forum and a member of Young Presidents’ Organization. He serves as a trustee or board member of many organizations, including CableLabs, The Cable Center, Grupo Televisa, Lionsgate, Alliance for Choice in Education and Teach for America, and he chairs the board for the Museum of Contemporary Art Denver and the Biennial of the Americas. Recognitions for his achievements include EY Entrepreneur of the Year in Media, Entertainment and Communications, Industry Leader of the Year by Digital TV Europe and induction into the Broadcasting & Cable Hall of Fame. In April, he will be inducted into the Cable Hall of Fame which recognizes pioneers and leaders in the cable industry. Mike holds a B.A. from Wesleyan University, where he serves on the Board of Trustees, and an M.B.A. from Columbia University.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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