Syndeo’s CXC: Collaborating for CX Excellence

CXC: About

The Syndeo CX Collaborative (CXC), formerly the C5, unites customer experience (CX) leaders in the connectivity industry to share insights, strategize, and innovate in pursuit of establishing and delivering a gold standard of service and experience both within and beyond organizations.

Meet the CXC

Customer experience (CX) is a pivotal element to a company’s success, even more important than product or service offerings. A growing pool of research supports why CX is a key differentiator:

88%

of customers prefer doing business with a company that offers quality customer service over a company that has the latest and most innovative products. (Cisco)

2025 Spring Partners

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CXC Member Organizations

Benefits for CXC Members & Partners

Valuable conferences, an unmatched network, and access to important educational opportunities.

CXC provides many opportunities for members and partners to network, collaborate, and learn from each other, including:

Twice-yearly in-person conferences
- Share best practices with industry leaders and peers.
- Receive regulatory environment updates.
- Learn insights, trends, and technology updates from experts both inside and outside the industry.
- Learn about and discuss current CX research, including practical applications.
Monthly virtual sessions to build upon hot topics addressed at the conferences.
Participation in thought leadership opportunities.

CXC Member Access

CXC Conferences

Twice a year, we host CXC Conferences, which serve as informal and engaging forums where members discuss challenges and successes while collaborating on innovative solutions in the customer experience space. These conferences foster a supportive environment where members exchange and innovate ideas, creating a close-knit, collaborative group dedicated to helping each other and their organizations succeed.

Upcoming C5 Conference

Past CXC Conferences

CXC Overview

Syndeo CX Collaborative (CXC)

CXC: About

88%