Leveraging AI – 3 Things You Need to Know Today Webinar

Webinar: "Leveraging AI - 3 Things You Need To Know Today"

As AI continues to shape the future of technology and society, it’s crucial for leaders to have a working knowledge of its function and understand its influence and potential.

Do you find yourself wondering how AI could impact your career, business, and industry? This engaging and interactive 45-minute discussion walks you through foundational knowledge and AI lexicon, how to begin thinking about leveraging AI so your team isn’t left behind, and how AI technology can aid critical thinking.

Our AI enthusiast Mackenzie Roebuck-Walsh and Intrapreneurship expert Susie Tomenchok discuss key terms and definitions, how businesses are integrating generative AI into their workflow, and how to harness these tools to be more intrapreneurial.

You’ll walk away from this conversation with three powerful questions you can ask yourself to drive change within your organization.

MacKenzie Roebuck Walsh, Human Innovation in an AI World Course Leader, Intrapreneurship Academy

MacKenzie Roebuck-Walsh
Human Innovation in an AI World Course Leader
Intrapreneurship Academy

  • Principal Sales Executive for IntentHQ and AI Martech and Adtech company ranking as one of Europe’s top 1,000 fastest growing companies and a top employer for Women in Technology
  • Leadership extends to culture development where she is known for improving both the employee and customer experience
  • Mountain Mamas board member and regularly volunteers in her community
  • Keynote speaker
Susie Tomenchok, Intrapreneurial Leadership Developer and Instructor, Intrapreneurship Academy

Susie Tomenchok
Intrapreneurial Leadership Developer and Instructor
Intrapreneurship Academy

  • Connectivity industry veteran
  • Successful Entrepreneur
  • Author of The Art of Everyday Negotiation Without Manipulation
  • Executive coach, specializing in helping people identify their superpowers and advocate for themselves

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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