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Syndeo Institute Blog

Hear what our experts have to say.

This industry changes fast, and you need tools to navigate that change. From leadership styles to innovation success stories; from case studies to op-eds, the Syndeo Institute blog is where our experts keep you on top of industry transformation and innovation.

Our blog is full of insight and guidance from innovators, intrapreneurs, and entrepreneurs who have been there. They’re sharing the life and work experience, wisdom, inspiration, and mentorship that just might spark your next great idea.

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Blog
April 10, 2023

Organizations Need Intrapreneurial Leaders

Intrapreneurship Academy transforms your employees and teams into bold go-getters and big revenue drivers—talk about ROI (Return on Intrapreneurship)! In...

By Intrapreneurship Academy

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Blog
April 05, 2023

Syndeo Launch Event: Video & Photo Gallery

Thank you to all who joined us on March 17 to celebrate the launch of our new operating brand—Syndeo Institute...

By Syndeo Institute at The Cable Center

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Blog
March 23, 2023

Introducing Our 2023 Intrapreneurship & Innovation Report

In this report, we explore the intersection of people and knowledge. Here, you’ll learn how to spark new ideas and...

By Syndeo Institute at The Cable Center

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Blog
March 16, 2023

Bridging Our Entrepreneurial Foundation to an Innovation-Focused Future

During the past few years, we’ve been charting what’s next to bridge our entrepreneurial foundation to an innovation-focused future. To...

By Syndeo Institute at The Cable Center

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Blog
December 15, 2022

Intrapreneurship Academy by The Numbers: A Year of Impact

Our unique courses are transforming the industry, and our success would not be possible without our community–all of you. Thank...

By Intrapreneurship Academy

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Blog
December 13, 2022

A Message from Diane Christman

As the year draws to a close, it’s the perfect time to reflect on how our past connects to our...

By Diane Christman, President & CEO of Syndeo Institute at The Cable Center

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Blog
October 20, 2022

5 Ways to Sustain a Culture of Innovation

Liberty Global’s entrepreneurial energy has shaped its unique culture and incredible growth journey. Amy demonstrates innovation in action with five...

By Amy Blair, Senior Vice President & Chief People Officer, Liberty Global

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Blog Topic 1
September 21, 2022

Collaboration: The Industry’s Superpower

Diane Christman, president and CEO of The Cable Center, caught up with Chris Lammers, COO Emeritus & Senior Executive Advisor...

By Diane Christman, President & CEO, And Chris Lammers, COO Emeritus & Senior Executive Advisor, CableLabs

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Blog
August 23, 2022

7 Power Skills That Will Catapult Your Career

Recently I talked to a young leader who works for a large organization as a lead engineer. She graduated from...

By Susie Tomenchok, Intrapreneurial Leadership Developer and Instructor

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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